violet jane

I am a dedicated healthcare and customer-service professional who blends clinical experience with strong communication and content-creation skills. I bring empathy, attention to detail, and reliability to fast-paced healthcare and retail environments.

As a Medical Call Center Agent, I handle inbound and outbound calls with professionalism, maintain accurate and confidential client records, and resolve patient concerns promptly while complying with HIPAA. As a Pharmacy Technician, I accurately filled XX prescriptions daily, managed inventory, supported prior authorizations, and collaborated closely with pharmacists to ensure patient safety.

Previously I worked as a Nursing Assistant providing direct patient care, monitoring vital signs, documenting in EMR systems, and assisting with ADLs, which strengthened my clinical judgment and teamwork with interdisciplinary care teams. I have retail and cashiering experience that honed my customer service, merchandising, and time-management skills.

I also create and manage multimedia content, maintain content calendars, and engage online communities to grow audiences. I hold First Aid, BLS, AED, and CPR certifications and am committed to ongoing learning and delivering compassionate, accurate care and service.