Desola Omomo
@desolaomomo
I resolve customer issues, process orders, and improve retention across food service and FMCG support teams.
NigeriaWhat I'm looking for
I've supported customers at De Tastee Fried Chicken, Seven-Up Bottling Company, and Amayi Foods Limited, resolving enquiries, complaints, order issues, refunds, and delivery concerns across in-person, phone, and digital channels.
At De Tastee Fried Chicken, I improved customer retention by 15–20% through prompt complaint resolution and reduced complaint escalations by 25% within my first few months. I also work closely with kitchen and delivery teams to keep orders accurate and customers informed.
At Seven-Up Bottling Company, I supported retailers, distributors, and customers with availability, deliveries, pricing, order status, returns, and account updates. I reduced average complaint resolution time by 20% and maintained accurate records for 500+ customer interactions using Zoho Desk and internal CRM platforms.
I bring over three years of customer support experience in fast-paced food service and FMCG environments, combining active listening, accurate documentation, follow-up, sales support, and a focus on customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
De Tastee Fried Chicken
Mar 2024 - Present (2 years 5 months)
Responded to customer enquiries, complaints, and service requests across in-person, phone, and digital channels. Assisted with order placement, modifications, cancellations, refunds, and payment enquiries while maintaining order accuracy.
Customer Support Specialist
Seven-Up Bottling Company
Nov 2022 - Oct 2023 (11 months)
Responded to enquiries from retailers, distributors, and customers regarding product availability, deliveries, pricing, and order status. Processed customer orders, account updates, returns, and service requests while maintaining accurate documentation.
Customer Service Representative
Amayi Foods Limited
Jul 2021 - Dec 2021 (5 months)
Assisted customers with product enquiries, order placement, cancellations, and after-sales support across multiple communication channels. Resolved customer complaints professionally while ensuring issues were handled in line with company policies.
Education
Degrees, certifications, and relevant coursework
Bells University of Technology
Bachelor of Science, Microbiology
Pursued a Bachelor of Science degree in Microbiology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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