Open to opportunities

Abdulhafeez Hassan

@abdulhafeezhassan

Message

I resolve customer orders, payment, complaint, and delivery issues across digital and in-person channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or customer service role where I can resolve customer issues, improve customer experience, and continue developing my CRM and digital support skills.

At Audu Farms, I supported 10–15+ customers daily through WhatsApp, Facebook, phone, and in-person interactions, handling enquiries, pricing, orders, payment issues, and complaints.

I process orders and coordinate pickup and delivery around individual customer needs. I take ownership of issues through follow-up, including resolving a missing-crates complaint on a 50-crate egg order without an added charge.

I work with delivery staff and management to address product discrepancies and recurring customer concerns, helping improve customer experience and reduce repeat problems.

Alongside customer care, I’ve provided backup digital marketing support through social media posts and photo/video direction. I’m building my customer support toolkit with HubSpot training, CRM learning, and practical experience across customer communication channels.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Audu Farms

Feb 2024 - Feb 2026 (2 years)

Supported 10-15+ customers daily via WhatsApp, Facebook, phone, and in-person interactions, handling enquiries, pricing, orders, payment issues, and complaints. Processed orders, coordinated logistics, and resolved delivery issues, including a complaint involving missing crates from an egg order.

Customer Support Complaint Resolution Order Processing Delivery Coordination Social Media Google Docs Google Sheets