Open to opportunities

Precious Otishi

@preciousotishi

Message

I resolve high-volume customer inquiries across FMCG and food distribution using omnichannel support and CRM tools.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can manage omnichannel communications, resolve complex customer issues, use CRM tools, and collaborate with operations teams to improve customer retention and service delivery.

I've supported customers at Charbell Foods and Nescafé Africa, managing high-volume communications for B2B clients, retail distributors, and regional product campaigns across West Africa.

At Charbell Foods, I handled WhatsApp Business, email, and text inquiries for seven years, resolving billing discrepancies, delivery-tracking errors, and product-quality complaints. I partnered with logistics and warehouse teams to fast-track delayed shipments, retain key accounts, and help prevent contract cancellations.

I'm experienced with Zendesk, Freshdesk, and HubSpot, including categorizing, tagging, escalating, and resolving 50+ tickets daily. I bring patient, clear communication, structured problem-solving, and strong attention to detail to every customer interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Charbell Foods

Jan 2017 - Dec 2024 (7 years 11 months)

Managed high-volume customer communications via WhatsApp Business, email, and text messages, serving as the primary frontline contact for corporate B2B clients and retail distributors. Logged and tracked client inquiries using Freshdesk, reducing resolution lag times and maintaining high customer loyalty over a 7-year tenure.

Email SMS Freshdesk Customer Retention Account Management Escalation Management Logistics Coordination