Open to opportunities

Desmond Mupanagani

@desmondmupanagani

Message

I am a results-driven IT support technician optimizing systems and minimizing downtime.

South Africa

Message

What I'm looking for

I'm seeking a hands-on IT support or systems role managing servers, networks and cloud services, improving reliability, mentoring users, and contributing to operational efficiency within a collaborative, growth-oriented organization.

I am an IT Support Technician with 5+ years' experience delivering technical support, network configuration, and IT asset management across construction and investment sectors. I hold an Honors in Information Systems and Microsoft Azure Fundamentals certification (2025).

At Greenmind Investments I provided server support, user assistance, and IT asset tracking, configuring and maintaining equipment across business units and reducing downtime by 20%. Previously at Murray & Roberts I managed server room security, installed routers across sites, and developed a custom HR system that optimized employee record management.

I excel at hardware and software troubleshooting, cloud and server administration, and documentation that improves team efficiency. I also deliver IT awareness presentations and provide voluntary laptop repair services, reflecting my commitment to service and knowledge sharing.

I am collaborative, problem-focused, and seek roles where I can improve system reliability, support staff productivity, and adopt cloud technologies to drive business growth.

Experience

Work history, roles, and key accomplishments

IT Support Technician

Greenmind Investments

Feb 2020 - Jun 2025 (5 years 4 months)

Provided server support, user assistance, and IT asset tracking while configuring and maintaining IT equipment across business units, streamlining maintenance processes and reducing downtime by 20%.

IT Asset Management Software support Windows Server

IT Support Technician

Murray & Roberts Civil Engineering & Construction

Jan 2017 - Apr 2018 (1 year 3 months)

Managed server updates and maintained a secure on-site server room, installed routers and network infrastructure across construction sites to ensure reliable connectivity, and resolved hardware and software issues for end users.

Windows OS Troubleshooting IT Security

Education

Degrees, certifications, and relevant coursework

Microsoft

Microsoft Certified: Azure Fundamentals, Cloud Computing

Microsoft Certified: Azure Fundamentals earned in August 2025 covering core cloud concepts and foundational Azure services.

Midlands State University

Honours in Information Systems, Information Systems

2015 - 2018

Activities and societies: Vice Head Boy (2014); MSU Gym Club member.

Completed an Honours in Information Systems covering programming (C#, C++, PHP), MIS, operating systems, database design, AI, and business systems; included a one-year employer-sponsored industry attachment for practical IT experience.