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@abduddayyaanjonathan
Passionate IT Support Specialist with extensive experience in technical assistance.
ZimbabweI am an IT Support Specialist with a strong passion for delivering exceptional technical assistance across various platforms. With extensive experience in troubleshooting and providing outstanding customer service, I am eager to contribute my skills to a dynamic team. My academic achievements, including graduating in the top 5% of my class with a diploma in Information Technology, reflect my commitment to excellence.
In my recent role as an IT Administrator at LinksField Innovation, I managed and resolved user tickets, assisting users with a variety of IT-related issues. My collaborative approach ensured timely resolutions to complex problems, ultimately enhancing user productivity. I am also certified in Microsoft 365 and have completed various courses, including the complete SQL Bootcamp and coding bootcamp, which have further honed my technical skills.
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Work history, roles, and key accomplishments
ENSAfrica
Mar 2024 - Jul 2024 (4 months)
Provided technical support for multiple teams across Africa, assisting users with various IT-related issues and managing office setups and IT asset inventory.
LinksField Innovation
Jun 2023 - Jan 2024 (7 months)
Managed and resolved user tickets while assisting users with various IT-related issues. Collaborated with team members to ensure timely resolution of complex problems, enhancing user productivity through prompt IT support.
Degrees, certifications, and relevant coursework
DCDiploma, Information Technology
2019 - 2022
Grade: Top 5% of the class academically, Graduated with distinction
Completed a Diploma in Information Technology, graduating in the top 5% of the class academically and with distinction.
National Higher Certificate, General Education
2014 - 2018
Achieved a National Higher Certificate, laying a strong foundation for further studies in Information Technology.
Software and tools used professionally
ZimbabweYou can contact Abdud-Dayyaan and 90k+ other talented remote workers on Himalayas.
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