Abdud-Dayyaan Jonathan
@abduddayyaanjonathan
Passionate IT Support Specialist with extensive experience in technical assistance.
ZimbabweWhat I'm looking for
I am an IT Support Specialist with a strong passion for delivering exceptional technical assistance across various platforms. With extensive experience in troubleshooting and providing outstanding customer service, I am eager to contribute my skills to a dynamic team. My academic achievements, including graduating in the top 5% of my class with a diploma in Information Technology, reflect my commitment to excellence.
In my recent role as an IT Administrator at LinksField Innovation, I managed and resolved user tickets, assisting users with a variety of IT-related issues. My collaborative approach ensured timely resolutions to complex problems, ultimately enhancing user productivity. I am also certified in Microsoft 365 and have completed various courses, including the complete SQL Bootcamp and coding bootcamp, which have further honed my technical skills.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
ENSAfrica
Mar 2024 - Jul 2024 (4 months)
Provided technical support for multiple teams across Africa, assisting users with various IT-related issues and managing office setups and IT asset inventory.
IT Administrator
LinksField Innovation
Jun 2023 - Jan 2024 (7 months)
Managed and resolved user tickets while assisting users with various IT-related issues. Collaborated with team members to ensure timely resolution of complex problems, enhancing user productivity through prompt IT support.
Education
Degrees, certifications, and relevant coursework
DCDamelin College
Diploma, Information Technology
2019 - 2022
Grade: Top 5% of the class academically, Graduated with distinction
Completed a Diploma in Information Technology, graduating in the top 5% of the class academically and with distinction.
Pinelands High School
National Higher Certificate, General Education
2014 - 2018
Achieved a National Higher Certificate, laying a strong foundation for further studies in Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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