At BritishMedicalExperts, I managed client accounts, CRM records, pipelines, and follow-ups. I also supported onboarding and provided ongoing customer support, including troubleshooting and coordinating escalations.
I developed nurture email campaigns and client-journey content, and maintained SOPs, process guides, templates, and internal documentation. I also identified workflow gaps across client, CRM, and marketing operations.
At OnCareTechnologies, I supported system setup, training, troubleshooting, policy document updates, and day-to-day platform use. I also gathered client feedback and feature requests.
Earlier, I managed GoHighLevel SaaS accounts and CRM systems at CaregrowthAI, and on a project with Nursepreneurs I built and maintained funnels, landing pages, and automated follow-up sequences. My experience also includes customer and member support, billing, and team leadership at Merchbar, ButcherBox, and VXIGlobalHoldings,BV.
