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MIKE User

@mikeuser18

CRM & Automation Specialist with 9+ years of experience in customer support, virtual assistance, and GoHighLevel automation.

Philippines

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What I'm looking for

I want a long-term role where I can apply my CRM development and automation skills to build strong, productive work systems, support customers, and grow with a team that values clear communication and results.

I’m a CRM and automation specialist who builds strong, productive workflows that improve lead handling, customer experience, and day-to-day operations. I bring hands-on experience in GoHighLevel and Salesforce, plus the automation tools that connect everything together.

In my most recent role as a “GoHighLevel Manager and Automation Specialist,” I develop CRM development solutions, workflow mapping, and lead/sales marketing automation to reduce manual work and improve follow-through. I’ve supported real estate, e-commerce, and service-based business workflows by integrating calendars, forms, and pipelines, then enhancing team communication through training and ongoing back-end support.

I also have a consistent customer-facing background, including appointment setting and service reminders, where I handled inbound/outbound inquiries, appointment scheduling, and customer retention. I manage customer databases, track KPIs for performance analysis, and prioritize clear communication so customers feel cared for and processes run smoothly.

Across sales, virtual assistance, and call center environments, I’ve strengthened skills in lead nurturing, cold calling, email customer service, and social media management/analytics. My professional ethos is simple: use the skills I’ve gained through experience to build long-term career opportunities for growth—while delivering dependable, high-quality results.

Experience

Work history, roles, and key accomplishments

Service Appointment Setter

Strolid

Oct 2022 - May 2026 (3 years 7 months)

Handled inbound and outbound customer inquiries, appointment scheduling, and follow-ups to support efficient service resource allocation and minimize customer wait times. Managed service reminders, database updates, and KPI tracking to improve customer retention and department efficiency.

Appointment Scheduling Customer Retention Database Management KPI Tracking Lead Follow Up Customer Support Campaigns

GHL Automation Specialist

AMZ Metrix

Aug 2023 - Apr 2026 (2 years 8 months)

Developed CRM and automation workflows using GoHighLevel and Salesforce to support lead management, pipeline tracking, and streamlined operations. Built integrations with forms, calendars, and pipelines, and provided back-end admin support and team training.

GoHighLevel Salesforce Zapier Workflow Automation CRM Development Lead Management Integrations (Forms Calendars)

Sales & Marketing Assistant

Nifty Home Products

Mar 2022 - Aug 2022 (5 months)

Supported the company’s national sales manager by nurturing leads and managing customer service and sales emails across multiple brands. Took lead on sales channels (Faire, Abound, Tundra, Zulily), managed social media, and created marketing emails.

Sales Support Lead Nurturing Channel Management Customer Service Social Media Management Social Media Analytics Email Marketing Brand Management

Virtual Assistant

All States Capital Group

Jun 2020 - Mar 2022 (1 year 9 months)

Performed inbound and cold calling for commercial property owners, nurturing leads using Xencall and Launch Control. Conducted QA via call listening/rating and supported workforce management by tracking colleague logins and out times.

Cold Calling Lead Nurturing Inbound Calls Launch Control Call Listening QA Workforce Management

Appointment Setter

OpenMed

Feb 2020 - Jun 2020 (4 months)

Called practice offices and clinics to schedule patient appointments and sent notifications to patients. Followed up on appointment status to help ensure timely visits and improved scheduling outcomes.

Appointment Scheduling Outbound Calling Scheduling coordination

Email Customer Service Rep

Mii Creative

Oct 2019 - May 2020 (7 months)

Handled customer service through email and chat, moderating Facebook and Instagram comments and supporting refund processing. Followed up with suppliers while coordinating social media support and customer communications.

Email Support Social Media Moderation Instagram Comments Customer Communications

Cold Caller

AlfaLink

Aug 2019 - Dec 2019 (4 months)

Conducted cold calls to generate leads and transferred qualified calls to agents for house, car, and medical insurance. Supported sales routing by matching callers with the appropriate agent teams.

Cold Calling Lead Generation Call Transfer Insurance Sales Support Car Insurance Medical Insurance Outbound Calling

Account Expert (T-Mobile)

Alorica Philippines

Dec 2018 - Aug 2019 (8 months)

Provided customer service, sales, billing, retention, and in-store support while managing end-to-end billing and resolving invoicing discrepancies. Exceeded sales targets by presenting tailored solutions, handling escalations, and delivering technical support by diagnosing and resolving customer issues.

Customer Service Sales Support Billing & Invoicing Customer Retention Technical Support Escalation Handling

Billing & Sales Representative

Sutherland Global Services

Nov 2017 - Dec 2018 (1 year 1 month)

Managed customer service, billing, and technical support by resolving billing discrepancies and providing troubleshooting guidance. Exceeded sales targets by building client relationships and advocating for resolution to maintain service excellence.

Billing Support Customer Service Technical Troubleshooting Sales Support Client Relationship Management Customer Satisfaction

Comcast Technical Support Rep

Teleperformance Philippines

Feb 2017 - Oct 2017 (8 months)

Provided technical customer support by diagnosing and troubleshooting issues, guiding users through solutions, and handling escalations. Ensured prompt inquiry resolution and overall customer satisfaction through effective communication and issue ownership.

Technical Support Troubleshooting Customer Service Escalation Management Problem Solving Service Excellence