Ruela Umipig

Conducted QA reviews for website updates and client requests, managed and tracked website-edit tickets, coordinated project activities, and supported website updates and operational workflow management.

Executed large-scale CRM account migrations involving hundreds of accounts, performed QA testing and validation of migrated data and workflows, edited websites, updated automations, and resolved migration-related issues.

Managed and optimized GoHighLevel CRM systems for multiple businesses, built automated workflows, sales funnels, and marketing campaigns, configured CRM pipelines, and supported lead generation and client retention initiatives.

Managed multiple GoHighLevel sub-accounts across various businesses, administered workflow automations, lead management, websites, domains, and call tracking systems, provided operational support and technical troubleshooting, and collaborated with leadership to improve operational performance.

Managed GoHighLevel CRM platforms, workflows, and automation systems, supported lead generation and customer engagement, maintained websites, domains, and technical configurations, and provided technical support and assisted with client deliverables.

Assisted customers with inquiries, resolved technical issues and billing concerns through outbound and inbound calls, upsold phones and plans, and escalated concerns to management when needed.

Assisted customers with technical concerns, order tracking, and placing orders, and discussed and offered devices tailored to customer needs through email, chat, and calls.

Bachelor of Science in Tourism Management degree from the University of Perpetual Help System DALTA.

High school diploma from Schola De Vita.