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Arvin Kim Llamera

@arvinkimllamera

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GoHighLevel Specialist who built client funnels, automations, and AI agents at Ladder Marketing and Cloverleaf Digital.

Philippines

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At Ladder Marketing, I delivered GoHighLevel builds for agency clients, from sub-account setup and pipelines to funnels, websites, and booking calendars. I also configured Conversation AI and Voice AI agents to answer inquiries, qualify leads, and book appointments.

At Cloverleaf Digital, I built CRM automations and connected GoHighLevel with third-party tools using webhooks and Zapier. These workflows cut lead response time to under one minute and reduced client no-shows by an estimated 25%.

Before focusing on GoHighLevel, I handled customer operations and technical support, investigated disputes, and supported users of Quicken financial software. I also founded and operated TapsiBowl, documenting repeatable business workflows and overseeing its financial and strategic direction.

Experience

Work history, roles, and key accomplishments

GoHighLevel Specialist

Ladder Marketing

Feb 2026 - Sep 2026 (7 months)

Delivered end-to-end GoHighLevel builds for agency clients, including sub-account setup, pipelines, custom fields, and Smart Lists. Designed workflow automations, AI agents, and A2P 10DLC registration.

GoHighLevel Sub Account Setup Pipelines Custom Fields Smart Lists Workflow Automation Conversation AI Voice AI A2P 10DLC Compliance LC Phone LC Email Custom CSS Funnel Design SOP Documentation

GoHighLevel and CRM Automation Specialist

Cloverleaf Digital

Oct 2024 - Jan 2026 (1 year 3 months)

Built and optimized GoHighLevel sub-accounts, engineered multi-step email/SMS nurture workflows, and integrated third-party tools via webhooks, Zapier, and Stripe. Achieved 99%+ on-time SLA resolution.

GoHighLevel CRM Automation Workflow Automation Email and SMS Sequences Webhooks Zapier Stripe Twilio mailgun Troubleshooting SLA Adherence

Customer Service Representative

Homeaglow Inc.

Apr 2023 - Oct 2024 (1 year 6 months)

Investigated complex customer disputes and fraud risks, maintaining a 98%+ quality and compliance audit rating. Resolved high-tier escalations within strict SLAs.

CRM Dispute Resolution Fraud Investigation Quality Assurance Compliance SLA Adherence

Founder and Owner

TapsiBowl (KRG Fast Food Chain)

May 2021 - Jul 2023 (2 years 2 months)

Conceptualized, launched, and scaled a profitable food enterprise, directing supply chain logistics, cost accounting, and pricing strategies. Codified business workflows into management playbooks.

Business Management Supply Chain Cost Accounting Pricing Strategy Operations Leadership

Advisor I (Member Services Representative)

Concentrix Daksh Services Philippines Corporation

Jul 2021 - Jul 2022 (1 year)

Handled high-volume inbound inquiries regarding Medicare benefits, claims processing, and enrollment eligibility, maintaining a 95%+ QA score. Ensured 100% HIPAA compliance.

Medicare Claims Processing HIPAA compliance CRM Quality Assurance Customer Service

Consultant II (Sales Representative)

Stellar Philippines, Inc.

Feb 2017 - Aug 2020 (3 years 6 months)

Managed airline reservations, schedule modifications, and complex ticketing in global distribution systems. Generated consistent ancillary revenue through upselling travel packages and upgrades.

Airline Reservation Global Distribution Systems (GDS)Upselling Customer Service Sales

Consultant I (Technical Support Representative)

Sutherland Global Services Philippines, Inc.

May 2014 - Apr 2017 (2 years 11 months)

Provided Tier-1/2 technical support for Quicken financial software, diagnosing installation bugs, crashes, and sync errors. Guided users through reconciliation and financial tracking.

Technical Support Troubleshooting Quicken Financial Software Customer Service