Looking for a job

Kay Khumalo

@desireekhumalo

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Driven professional with a successful track record in customer success, customer service & sales

South Africa

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What I'm looking for

Looking for a challenging role that leverages my skills and experience in customer success, customer service, sales, and operations management to drive growth and deliver exceptional results.

As a dynamic professional with a diverse background in customer success, customer service, sales, and operations management, I bring a unique blend of skills and experience to the table. With a passion for driving growth, optimizing processes, and fostering client relationships, I have a proven track record of success in various industries.

Throughout my career, I have developed strong skills in customer liaison, customer success, customer service,onboarding, strategic development, procurement administration, sales, and data analysis. I am proficient in CRM software and possess excellent management, technical, communication, and problem-solving skills.

I am a results-driven individual with a strong work ethic and a passion for delivering exceptional results. I thrive in fast-paced environments and am comfortable working in cross-functional teams to drive innovation and achieve strategic objectives.

Experience

Work history, roles, and key accomplishments

Current

Client Liaison

Current

Colombo & Hurd

Dec 2023 - Present (2 years)

As a Client Liaison at Colombo & Hurd, I focus on providing tailored solutions for immigration, business, and international law needs, ensuring client success through personalized service and expert guidance.

Customer Success Customer Service Communication CRM software proficiency Problem Solving management skills Time Management Technical Skills

Strategic Development Executive

Strategy Insights

May 2023 - Dec 2023 (7 months)

In my role as Strategic Development Executive, I lead the development and implementation of long-term growth strategies, evaluate new business opportunities, and oversee mergers and acquisitions.

Strategic Planning Business Development Market Analysis Innovation Management Leadership Cross Functional Collaboration Project Management Sales Customer Success Remote Work Customer Relationship Management Data Driven Decision Making Mergers And Acquisitions

Sales Development Representative

Staff Domain

Apr 2021 - May 2023 (2 years 1 month)

As a Sales Development Representative, I identify and pursue new business opportunities, develop customized solutions for clients, and nurture existing accounts to ensure ongoing success.

Sales Strategy Client Relationship Management Prospecting Consultative Selling Negotiation Market Analysis Team Collaboration CRM Software

Territory Manager

SetSchedule

Nov 2020 - May 2021 (6 months)

As a Territory Manager, I provide sales and operations support, maintain customer relationships, and set sales targets to maximize revenue for property management companies.

Sales Growth Lead Conversion Territory Sales Training CRM Utilization Customer Relationship Management B2B Sales Reporting Sales Strategy

Procurement Administrator & Head of Sales

TNC LOGISTICA

Apr 2021 - Apr 2022 (1 year)

In my role at TNC LOGISTICA, I manage sourcing capabilities, negotiate with suppliers, and oversee the sales department to increase revenue and ensure efficient procurement practices.

Procurement Supply Chain Management Negotiation Cost Analysis Database Administration Sales Management Administration Performance Evaluation

Operations Manager

Wealth Alliance Group

May 2018 - Apr 2020 (1 year 11 months)

As Operations Manager, I analyze and improve organizational processes, optimize workflows, and implement initiatives to enhance productivity and revenue growth.

Process Improvement Workflow Optimization Revenue Growth CRM Utilization Event Planning Cost Control Reporting Team Leadership

Sales and Operations Coordinator

Wealth Alliance Group

Mar 2016 - Jan 2020 (3 years 10 months)

In this role, I provide sales and operations support, manage CRM data, and coordinate events to enhance customer engagement and sales performance.

Sales Support Event Coordination CRM Management Cold Calling Customer Service Communication Reporting Sales Strategy

Personal Assistant

Izzy & Sons Construction

May 2014 - Dec 2018 (4 years 7 months)

As a Personal Assistant, I managed schedules, prepared reports, and facilitated communication for a team of executives, improving operational efficiency.