Desanta Jordan

Contributed to program strategy and progression development for 90+ student-athletes, collaborating with faculty and administrators to align program goals with organizational initiatives and ensure compliance with policies.

Owned end-to-end lifecycle for employee leave and benefits case management, including voluntary benefits and open enrollment guidance. Partnered with HRBPs and business leaders to aid in workforce management, compliance, and employee relations, achieving a 90% case resolution rate and 91% employee satisfaction score.

Executed full-cycle onboarding and hiring processes for 20+ healthcare professionals per cohort, including preparing offers, coordinating background checks, and verifying I-9 documentation through E-Verify.

Collaborated on the design and implementation of a centralized HR database hub, spearheaded full-cycle recruitment, and led onboarding and offboarding procedures. Increased onboarding efficiency by 30%, recruiter efficiency by 15%, and employee retention by 20%.

Managed office operations across two locations, including visitor coordination, communications, meetings, travel arrangements, and inventory. Provided technical support and maintained confidential employee records.

Supported full-cycle recruitment for professional and technical roles, including resume screening, phone interviews, and coordinating offer approvals and distribution.

Currently pursuing the Professional in Human Resources (PHR) certification, with an expected completion in April 2026.

Earned a Bachelor of Business Administration in Business Administration from St. Thomas University from 2013 to 2017.