Bruna Neves
@brunaneves2
I coordinate customer, partner, and operational success across LATAM-focused digital environments.
BrazilWhat I'm looking for
At MetaClick, I manage remote operational demands, priorities, and deliverables while coordinating follow-ups, reporting routines, and visibility for pending work. I previously supported customers and partners, connecting them with internal teams to resolve requests and maintain strong relationships.
I've also supported operations and planning at Instituto JNG, Lean process improvement at SulAmérica, and partner and supplier relationships at Iberostar Hotels & Resorts. I bring Business Administration and Tourism backgrounds, native Portuguese, B2 Spanish, and intermediate English to Customer Success and Operations work.
Experience
Work history, roles, and key accomplishments
Management & Operations Analyst
MetaClick
Feb 2025 - Present (1 year 7 months)
Manages and monitors operational demands, priorities, and deliverables in a remote environment. Supports operational processes and projects, coordinating follow-ups and ensuring visibility of pending activities.
Customer Service & Partnerships Assistant
MetaClick
May 2022 - Jan 2024 (1 year 8 months)
Provided customer and partner support, helping resolve requests and maintain effective relationships. Acted as an intermediary between customers, partners, and internal teams to coordinate solutions and follow-ups.
Operations Assistant
Instituto JNG
Feb 2022 - Jul 2022 (5 months)
Supported operational and planning routines in a nonprofit organization focused on independent adult life. Prepared presentations and organized meeting agendas and events.
Marketing
Iberostar Hotels & Resorts
Jan 2013 - Dec 2021 (8 years 11 months)
Managed relationships with partners and suppliers. Supported the organization of corporate events, business travel, and meetings.
Process Management Intern
SulAmérica
Jan 2021 - Sep 2021 (8 months)
Supported Continuous Improvement (Lean) initiatives within Corporate Processes. Contributed to process standardization and waste reduction.
Education
Degrees, certifications, and relevant coursework
Universidade Federal Rural do Rio de Janeiro
Bachelor's degree, Business Administration
Completed a degree in Business Administration from UFRRJ in 2022.
Universidade Federal Fluminense
Bachelor's degree, Tourism
Completed a degree in Tourism from UFF in 2014.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
Skills
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