Alice Santos

I’m a customer support and operations professional who brings structured, professional communication to fast-moving teams—especially in remote, async-first environments. I work comfortably in written English and Portuguese, adapting tone to the audience while staying clear, concise, and accurate.

In my current role as a Remote Operations Analyst, I communicate daily with remote teams across multiple time zones, monitor internal logistics systems, and produce structured reports and operational updates. I also provide written remote support to internal stakeholders, resolving operational queries with documentation standards that keep information traceable for distributed teams.

Previously, I supported public-facing communications and institutional content production as a Photojournalist and Social Media Manager. I produced official written and visual records of public events, edited social media content for municipal channels, and collaborated with press and communications teams under tight deadlines to deliver consistent, narrative-ready outputs.

Across reception and customer service work, I’ve developed strong client communication habits—handling inquiries, scheduling, administrative correspondence, and maintaining a positive experience even in busy settings. I’m now completing a B.A. in English & Portuguese Language and Literature, reinforcing my commitment to clear writing, research, and fact-checked communication.