@emmanuellawoke
Client Experience & Administrative Support
NigeriaI am a client experience and administrative support professional with expertise in customer communication, virtual assistance, and CRM workflows.
I help growing brands streamline daily operations, organize internal systems, and deliver exceptional client experiences.
Work history, roles, and key accomplishments
Ella and Events Party Supplies
Jan 2020 - Present (6 years 9 months)
Managed client communication from inquiry through event completion, ensuring positive customer experiences. Responded to inquiries via phone, WhatsApp, email, and social media, resolving concerns and coordinating vendors.
Rivers State High Court
Nov 2024 - Nov 2025 (1 year)
Managed calendars, meetings, correspondence, logistics, and time-sensitive administrative priorities. Conducted research and proofread/formatted legal documents with strong accuracy and attention to detail.
Sobink Logistics
Oct 2019 - Oct 2020 (1 year)
Handled daily customer inquiries by phone and messaging, resolving delivery issues and complaints promptly. Coordinated dispatch operations and maintained accurate customer records.
Sage Cinemas
Mar 2018 - Sep 2019 (1 year 6 months)
Responded to customer inquiries, feedback, and complaints, providing service information and supporting positive customer relationships. Collaborated on customer experience and promotional activities.
Degrees, certifications, and relevant coursework
Master Virtual Assistance, Virtual Assistance
Completed the Master Virtual Assistance course.
Inbound Certified, Inbound Marketing
Completed the Inbound certification.
Zendesk for Customer Service Agents, Customer Service
Completed the Zendesk for Customer Service Agents course.
Customer Service: Journey Mapping, CRM & Customer Retention, Customer Service
Completed courses in customer service, journey mapping, CRM, and customer retention.
Barrister-at-Law (B.L.), Law
Completed the Barrister-at-Law program.
Professional Diploma in Marketing, Marketing
Completed a Professional Diploma in Marketing.
Postgraduate Diploma in Customer Relationship Management, Customer Relationship Management
Completed a Postgraduate Diploma in Customer Relationship Management.
Bachelor of Laws (LL.B.), Law
Completed the Bachelor of Laws program.
Software and tools used professionally
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