Open to opportunities

Dennis Muturi

@dennismuturi

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Public administration professional skilled in customer service, administration, and political processes.

Kenya

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What I'm looking for

I seek a role where I can apply public administration and customer-service expertise, contribute to team goals, and grow within an ethical, dynamic organization.

I am a proactive public administration professional with a Bachelor's in Political Science and Public Administration and practical experience in customer-facing roles and public sector operations.

I have worked as a customer care representative handling hotel reservations and call-center sales, where I developed strengths in conflict resolution, upselling, and maintaining customer relationships.

My public-sector experience includes an internship in Makadara Sub-county and election duties with the Independent Electoral Boundaries Commission, giving me hands-on skills in records management, voter verification, and operational logistics on election days.

I am committed to delivering quality service, accurate documentation, and efficient administrative support while contributing to team goals and organizational ethics.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Teleperformance

Handle hotel sales and reservations campaign by responding to customer inquiries, resolving issues, and upselling services to improve customer satisfaction and booking conversion.

Customer Service Reservations Upselling Complaint Resolution CRM Phone Support Product Knowledge Communication

Customer Care Representative

Call Center International

Aug 2021 - Apr 2024 (2 years 8 months)

Managed inbound customer calls, generated sales leads, resolved technical and service issues, and maintained professional customer relations to increase satisfaction.

Inbound Support Lead Generation Troubleshooting Customer Retention Email Support Social Media Support Empathy CRM

Public Administrator Intern

Makadara Sub-county

Sep 2019 - Dec 2019 (3 months)

Processed orders and applications, maintained records and filing, assisted meeting scheduling, and provided frontline customer support to improve administrative efficiency.

Records Management Customer Support Office Administration Scheduling Report Writing Data Entry

Election Polling Assistant

Independent Electoral and Boundaries Commission

Aug 2017 - Aug 2017 (0 months)

Verified voter identities, issued ballots, assisted voters, managed polling station operations and queue organization to ensure orderly and compliant election processes.

Voter Verification Polling Operations Queue Management Voter Assistance Ballot Issuance Attention To Detail