At Teleperformance, I serve as a first point of contact for clients, responding to high volumes of calls, emails, and tickets. I resolve complaints, maintain accurate CRM and ticketing records, and coordinate with internal teams to reach timely resolutions.
I also support colleagues through shadowing sessions with new agents and help align them with operational standards. Earlier, at Public Service Commission, I coordinated center activity reporting and wrote monthly reports for Constituency Innovation Hubs.
