Open to opportunities

Andrew Wachira

@andrewwachira

Message

Customer experience associate delivering empathetic, efficient client-focused solutions.

Kenya

Message

What I'm looking for

I seek a client-facing role in a collaborative company where I can deliver exceptional service, solve customer issues, and grow into leadership through measurable impact.

I am a dedicated customer experience professional with proven experience across call centers, customer support, product marketing, and data entry—adept at managing high-volume inbound calls, resolving complex complaints, and coordinating cross-functional teams to improve service delivery. I combine strong phone etiquette, multitasking, and interpersonal skills with computer literacy to ensure accurate data handling and seamless client experiences.

My background includes roles at national institutions and private firms where I implemented client initiatives, supported revenue-recovery and finance functions, and led marketing activities that increased engagement; I also work as an MC and public speaker, using clear communication and event coordination skills to deliver polished public-facing experiences.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Clerk

Current

Kenya National Examinations Council

Dec 2025 - Present (1 month)

Verified accuracy of large datasets by cross-referencing source documents and maintained file integrity, ensuring compliance with confidentiality protocols under tight deadlines.

Data Entry Data Validation Microsoft Excel Database Management Attention To Detail Time Management

Current

MC | Event Host

Current

Self Employed

Jan 2023 - Present (3 years)

Hosted events and public speaking engagements, managed audience interactions, resolved on-the-spot issues, and collaborated with event teams to deliver engaging experiences.

Public Speaking Event Hosting Audience Experience Customer Service Logistics Coordination Communication

Customer Support Specialist

LinkedUp Car Rental Services

Mar 2025 - Sep 2025 (6 months)

Handled customer inquiries across phone, email and chat, managed bookings and complex complaints, and collaborated with teams to improve customer experience and booking accuracy.

Customer Support Email Support CRM Cross Functional Collaboration

Customer Care Agent

M-Gas

Aug 2024 - Feb 2025 (6 months)

Answered inbound calls (avg. 150/day), resolved issues including cancellations and refunds, generated reports, and educated customers on products and services to improve satisfaction.

Customer Education Reporting Multitasking

Call Center Operator

Alfa Systems

Jan 2024 - Jun 2024 (5 months)

Managed inbound and outbound calls for international clients, followed communication scripts, resolved customer issues, and provided product information to improve engagement.

Call Center Operations Outbound Calling Scripted Communication Customer Engagement Product Education

Customer Service Representative

Techno Brain Group

Sep 2023 - Dec 2023 (3 months)

Managed outbound debt-collection calls, learned US revenue recovery processes and insurance policies, and developed negotiation and communication skills through role-play and client interactions.

Negotiation Insurance Knowledge Communication Skills

Product Marketer

Catholic Relief Services

Apr 2022 - Dec 2022 (8 months)

Monitored social and competitive trends, coordinated field teams, planned marketing strategies and created media content that improved campaign reach and business development.

Product Marketing Social Media Management Campaign Planning Content Creation Market Research Reporting

Finance Officer Assistant

Caritas Bank Branch (SHG)

Feb 2021 - Apr 2021 (2 months)

Maintained accurate financial records, performed data entry and reconciliations, assisted with budgeting and financial reporting to support branch financial operations.

Data Entry Reconciliations Financial Reporting Attention To Detail