Open to opportunities

Joan Lala

@joanlala

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I am an experienced call center and data support specialist skilled in customer service, telesales, and data analysis.

Kenya

Message

What I'm looking for

I seek a remote role in support, sales, or business operations at a collaborative, data-driven company where I can apply my call center, telesales, and data-analysis skills to improve customer experience and drive growth.

I am a call center and data support specialist with a solid academic foundation in Economics and Statistics and hands-on experience handling high-volume inbound and outbound calls, CRM management, Excel-based reporting, and data visualization. I consistently achieved a 95% customer satisfaction rating through clear communication and effective issue resolution.

I have driven sales growth and operational improvements by qualifying leads, onboarding customers, and implementing process changes that improved call center efficiency. I thrive in remote and cross-functional environments and am eager to apply my analytical and interpersonal skills to remote support, sales, or business operations roles.

Experience

Work history, roles, and key accomplishments

Sales and Marketing Agent

Jayden Agency

Jul 2024 - Mar 2025 (8 months)

Managed high-volume inbound and outbound calls to promote the Emerald PostPay product, qualified leads through needs-based conversations, and maintained CRM records while meeting daily targets and achieving frequent first-call resolution.

Outbound Calling Lead Qualification CRM Customer Onboarding Troubleshooting Sales Strategy Data Entry

Polling Clerk

IEBC

Aug 2022 - Sep 2022 (1 month)

Set up and managed polling stations for the Kenyan general election, ensured proper voter identification and secure ballot handling, and assisted voters including those with disabilities to ensure compliant voting processes.

Voter Identification Ballot Handling Electoral Compliance Record keeping Polling Station Setup