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Joan LalaJL
Open to opportunities

Joan Lala

@joanlala

I am an experienced call center and data support specialist skilled in customer service, telesales, and data analysis.

Kenya
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What I'm looking for

I seek a remote role in support, sales, or business operations at a collaborative, data-driven company where I can apply my call center, telesales, and data-analysis skills to improve customer experience and drive growth.

I am a call center and data support specialist with a solid academic foundation in Economics and Statistics and hands-on experience handling high-volume inbound and outbound calls, CRM management, Excel-based reporting, and data visualization. I consistently achieved a 95% customer satisfaction rating through clear communication and effective issue resolution.

I have driven sales growth and operational improvements by qualifying leads, onboarding customers, and implementing process changes that improved call center efficiency. I thrive in remote and cross-functional environments and am eager to apply my analytical and interpersonal skills to remote support, sales, or business operations roles.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Maseno University logoMU

Maseno University

Bachelor of Economics and Statistics, Economics and Statistics

2020 - 2024

Activities and societies: Data analysis; statistical interpretation; report writing; data visualization; economic modeling and forecasting.

Completed a Bachelor of Economics and Statistics at Maseno University from 2020 to 2024, with emphasis on data analysis and economic modeling.

SS

St. Monica Chakol Girls High School

Kenya Certificate of Secondary Education, Secondary Education

2016 - 2019

Completed the Kenya Certificate of Secondary Education at St. Monica Chakol Girls High School from 2016 to 2019.

Tech stack

Software and tools used professionally

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