Daniel So
@danielso
Customer Service Representative with experience in technical support and quality analysis.
What I'm looking for
I am a dedicated and results-driven customer service professional with a strong background in technical support and quality analysis. With experience in various industries, including telecommunications and marketing, I possess excellent communication and problem-solving skills.
Throughout my career, I have consistently demonstrated my ability to meet and exceed performance goals, including achieving high CSAT scores and perfect attendance records. I am a quick learner, and my experience in coaching and quality analysis has equipped me with the skills to identify areas for improvement and implement effective solutions.
I am a team player with excellent interpersonal skills, and I thrive in fast-paced environments where no two days are ever the same. I am excited to leverage my skills and experience to drive success in a new role.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Teleperformance
Sep 2018 - Oct 2022 (4 years 1 month)
Provided technical support, achieved 100% attendance, and maintained 80% VOC score.
Quality Analyst
T.M.S (Tech Marketing Support)
Feb 2017 - Jun 2018 (1 year 4 months)
Monitored calls, conducted coaching sessions, and sent daily reports to QA supervisor.
Customer Service Representative
Sutherland Global Services
Mar 2015 - Jan 2017 (1 year 10 months)
Handled inbound and outbound collections, achieved top collections agent for 4 consecutive months, and maintained 80% CSAT score.
Education
Degrees, certifications, and relevant coursework
Daniel hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Interested in hiring Daniel?
You can contact Daniel and 90k+ other talented remote workers on Himalayas.
Message DanielFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
