Daniel So
@danielso
Customer Service Representative with experience in technical support and quality analysis.
What I'm looking for
I am a dedicated and results-driven customer service professional with a strong background in technical support and quality analysis. With experience in various industries, including telecommunications and marketing, I possess excellent communication and problem-solving skills.
Throughout my career, I have consistently demonstrated my ability to meet and exceed performance goals, including achieving high CSAT scores and perfect attendance records. I am a quick learner, and my experience in coaching and quality analysis has equipped me with the skills to identify areas for improvement and implement effective solutions.
I am a team player with excellent interpersonal skills, and I thrive in fast-paced environments where no two days are ever the same. I am excited to leverage my skills and experience to drive success in a new role.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Teleperformance
Sep 2018 - Oct 2022 (4 years 1 month)
Provided technical support, achieved 100% attendance, and maintained 80% VOC score.
Quality Analyst
T.M.S (Tech Marketing Support)
Feb 2017 - Jun 2018 (1 year 4 months)
Monitored calls, conducted coaching sessions, and sent daily reports to QA supervisor.
Customer Service Representative
Sutherland Global Services
Mar 2015 - Jan 2017 (1 year 10 months)
Handled inbound and outbound collections, achieved top collections agent for 4 consecutive months, and maintained 80% CSAT score.
Education
Degrees, certifications, and relevant coursework
Daniel hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Interested in hiring Daniel?
You can contact Daniel and 90k+ other talented remote workers on Himalayas.
Message DanielFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
