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@danielso
Customer Service Representative with experience in technical support and quality analysis.
I am a dedicated and results-driven customer service professional with a strong background in technical support and quality analysis. With experience in various industries, including telecommunications and marketing, I possess excellent communication and problem-solving skills.
Throughout my career, I have consistently demonstrated my ability to meet and exceed performance goals, including achieving high CSAT scores and perfect attendance records. I am a quick learner, and my experience in coaching and quality analysis has equipped me with the skills to identify areas for improvement and implement effective solutions.
I am a team player with excellent interpersonal skills, and I thrive in fast-paced environments where no two days are ever the same. I am excited to leverage my skills and experience to drive success in a new role.
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Work history, roles, and key accomplishments
Teleperformance
Sep 2018 - Oct 2022 (4 years 1 month)
Provided technical support, achieved 100% attendance, and maintained 80% VOC score.
T.M.S (Tech Marketing Support)
Feb 2017 - Jun 2018 (1 year 4 months)
Monitored calls, conducted coaching sessions, and sent daily reports to QA supervisor.
Sutherland Global Services
Mar 2015 - Jan 2017 (1 year 10 months)
Handled inbound and outbound collections, achieved top collections agent for 4 consecutive months, and maintained 80% CSAT score.
Degrees, certifications, and relevant coursework
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