Daniel SoDS
Open to opportunities

Daniel So

@danielso

Customer Service Representative with experience in technical support and quality analysis.

Philippines

What I'm looking for

Seeking a challenging role that leverages my customer service and technical support skills to drive success and growth in a dynamic environment.

I am a dedicated and results-driven customer service professional with a strong background in technical support and quality analysis. With experience in various industries, including telecommunications and marketing, I possess excellent communication and problem-solving skills.

Throughout my career, I have consistently demonstrated my ability to meet and exceed performance goals, including achieving high CSAT scores and perfect attendance records. I am a quick learner, and my experience in coaching and quality analysis has equipped me with the skills to identify areas for improvement and implement effective solutions.

I am a team player with excellent interpersonal skills, and I thrive in fast-paced environments where no two days are ever the same. I am excited to leverage my skills and experience to drive success in a new role.

Experience

Work history, roles, and key accomplishments

TS

Quality Analyst

T.M.S (Tech Marketing Support)

Feb 2017 - Jun 2018 (1 year 4 months)

Monitored calls, conducted coaching sessions, and sent daily reports to QA supervisor.

SS

Customer Service Representative

Sutherland Global Services

Mar 2015 - Jan 2017 (1 year 10 months)

Handled inbound and outbound collections, achieved top collections agent for 4 consecutive months, and maintained 80% CSAT score.

Education

Degrees, certifications, and relevant coursework

Daniel hasn't added their education

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Tech stack

Software and tools used professionally

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Daniel So - Technical Support Representative - Teleperformance | Himalayas