Dennise ColonDC
Open to opportunities

Dennise Colon

@dennisecolon

Dedicated professional with 17 years in customer service roles.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated professional with 17 years of experience in customer service and support roles. My journey has equipped me with the skills necessary to enhance customer satisfaction through effective communication and problem-solving. I have a strong background in managing inquiries and providing accurate information, ensuring a seamless customer experience.

Throughout my career, I have worked in various capacities, including as a Certified Nurse Assistant and Customer Service Representative. My roles have allowed me to develop a keen attention to detail and organizational skills, which I apply to every task. I am passionate about providing exceptional service and support, and I am eager to bring my expertise to a Remote Chat Support Agent position.

Experience

Work history, roles, and key accomplishments

SK
Current

Private CNA/Companion

Steve Kern

Mar 2012 - Present (13 years 4 months)

Provided comprehensive assistance with daily living activities, including grooming, dressing, and maintaining personal hygiene to ensure client comfort and well-being. Performed essential household tasks such as meal preparation, cleaning, linen changes, and upkeep to maintain a tidy living space.

CC

Certified Nurse Assistant

Careminders Home Care

Feb 2014 - Mar 2015 (1 year 1 month)

Delivered compassionate assistance with daily living activities, including personal grooming, dressing, and maintaining hygiene, ensuring the dignity and comfort of patients. Prepared meals, managed light housekeeping duties, and maintained meticulous records of patients' daily activities, contributing to a safe and clean living space.

WS

Sales Associate

Wet Seal

Mar 2009 - Mar 2015 (6 years)

Addressed customer inquiries, ensuring accurate product information was conveyed for informed purchasing decisions. Ensured transactional integrity by verifying identification for check and credit card purchases, maintaining accountability.

CB

Customer Service Representative/Teller

Chase Bank

Aug 2011 - Jan 2012 (5 months)

Enhanced customer satisfaction through diligent provision of banking services, including the accurate processing of deposits, withdrawals, and loan payments, as well as the effective resolution of member inquiries. Ensured the integrity of financial transactions and security of funds by verifying identities, endorsements, and account balances, alongside daily cash supply management and adherence t

JC

Home Aide/Cook

Joe Cermano

May 2009 - Oct 2011 (2 years 5 months)

Facilitated daily living activities, ensuring the client's home life was comfortable and well-managed. Prepared nutritious meals and upheld high standards of cleanliness and organization throughout the residence.

FB

Customer Service Representative/Teller

Fifth Third Bank

Dec 2010 - Aug 2011 (8 months)

Enhanced customer satisfaction by providing exceptional service, accurately processing financial transactions, and promoting financial products to meet client needs. Maintained stringent security protocols to safeguard assets, verifying transactions, and ensuring the integrity of account information and funds.

SS

Photographer/Sales Associate

Sears Portrait Studio

Oct 2008 - Mar 2009 (5 months)

Captured and refined high-quality photographs, ensuring client satisfaction through attentive editing and detail-oriented image enhancement. Delivered exceptional customer service, effectively communicating product information and managing appointment scheduling, while maintaining a pristine studio setting.

PC

Daycare Teacher

Panda Hugs Learning Center

Aug 2007 - Aug 2008 (1 year)

Facilitated engaging and educational activities to foster children's developmental progress. Provided academic support through teaching, tutoring, and homework assistance, while ensuring a sanitary space and preparing nutritious snacks.

IS

After-School Teacher

Independence Day School

Jan 2007 - Jun 2007 (5 months)

Provided academic support and tutoring to middle school students, while coordinating engaging activities and ensuring a well-kept educational space.

Education

Degrees, certifications, and relevant coursework

Hillsborough Community College logoHC

Hillsborough Community College

Associate's Degree, N/A

2023 -

Currently pursuing an Associate's Degree, focusing on foundational coursework and general education requirements. Developing a broad understanding across various disciplines.

ES

Erwin Technical School

Certification, N/A

2012 - 2013

Obtained a professional certification, enhancing specific skills and knowledge relevant to the field. This training provided specialized expertise for career advancement.

GS

Gaither High School

High School Diploma, General Studies

2003 - 2007

Completed high school education, acquiring foundational knowledge and skills across various subjects. Prepared for further academic pursuits and professional development.

Tech stack

Software and tools used professionally

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