Denisse Anne Masangcay

Addressed customer concerns and inquiries regarding credit accounts, including filing fraud cases and processing payments. Conducted outbound calls to customers with delinquent accounts, negotiating payment solutions and offers. Prioritized tasks with minimal guidance and resolved problems using defined processes.

Collaborated with the marketing manager on design and content creation for online campaigns and social media. Assisted sales team members with product information and participated in event planning and product promotion. Monitored and maintained data quality within the marketing database, conducted inventory checks, and managed official records.

Prepared multiple orders with high accuracy, ensuring customer satisfaction. Managed inventory, checked for quality, and rotated stock to maintain freshness. Provided friendly and efficient customer service, handled challenging situations, and assisted customers with product choices via various communication channels.

Developed product mockups and prototype designs using Adobe Photoshop and Canva. Researched image libraries, edited, toned, captioned, and uploaded photographs for publication. Actively listened to customer requests, confirmed understanding, and managed project deadlines.

Assisted with troubleshooting software issues and pitched feature improvements to the development team. Maintained client websites with timely updates and documented project changes. Developed user interfaces using modern JavaScript frameworks, HTML5, and CSS3.

Majored in Web Development, gaining foundational knowledge and practical skills in creating and maintaining web applications. Studied various aspects of information technology, preparing for a career in the tech industry.