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Joshua Espallardo

@joshuaespallardo

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Multifaceted administrative and digital marketing professional delivering reliable, results-driven support.

Philippines

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What I'm looking for

I seek a role where I can combine administrative operations, digital marketing, and customer service to drive results and continuous improvement.

I am a dedicated administrative and digital marketing professional with a strong academic foundation in Information and Communication Technology and Multimedia Studies, graduating with honors and a results-driven mindset. I adapt quickly, bring creativity to problem-solving, and maintain high attention to detail across operations, customer service, and content work.

In my roles I have managed administrative workflows, supported certification program operations, created and proofread digital content, and executed social media and basic SEO/SEM tasks to support B2B engagement. I have hands-on experience with receiving/ inventory processes, product tagging, barcode printing, and ensuring accurate stock and pricing displays in retail environments.

I deliver dependable customer-facing support, having handled reservations and service issues for travel and lodging accounts, and I take pride in producing quality work that improves processes and customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TTEC Sta. Rosa

May 2025 - Oct 2025 (5 months)

Handled customer and property reservation calls, processed modifications, cancellations, refunds, and relocations, and resolved service issues for the Travel and Lodgings account, achieving regularization for consistent performance.

Customer Service Reserving Communication CRM

Receiving Clerk

Savemore Banlic

Dec 2024 - Mar 2025 (3 months)

Handled product tagging, barcode printing and encoding, receiving and dispatching goods, and managed pricing, stock display, and disposal/transfer of expired or excess items for centralized inventory control.

Inventory Management Pricing Microsoft Office Coordination Quality Control

Digital Marketing Associate

Fluid Solutions Inc.

Jul 2024 - Sep 2024 (2 months)

Created and proofread blog and event content, managed social media campaigns and collateral, and supported SEO/SEM efforts to increase B2B engagement and lead generation.

Content Writing Social Media Marketing SEO SEM Google Workspace Canva Adobe Photoshop

Administrative Assistant

Colegio de San Juan de Letran Calamba

Feb 2024 - Jun 2024 (4 months)

Managed administrative and client support, maintained social media and digital content, and developed departmental manuals to ensure smooth operation of Certiport certification programs.