Open to opportunities

Balerian Romorosa

@balerianromorosa

Reliable administrative professional with customer-service strength and experience in collections and field interviewing.

Philippines

Message

What I'm looking for

I seek a stable role where I can apply administrative and customer-service skills, contribute to smooth operations, and grow professionally in a supportive team.

I am an administrative professional with hands-on experience supporting office operations, records management, tenant coordination, and billing. I have worked in customer-facing roles that required clear communication, empathy, and the ability to work under pressure, including collections, live-stream sales, and field interviewing.

My achievements include ensuring smooth daily operations for a cooperative, driving customer engagement and sales through live-streaming, and maintaining data quality in field surveys. I bring strong customer-service skills, proficiency with Word/Excel/PowerPoint/Sheets/Outlook/Teams, and a willingness to adapt to varied responsibilities.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

WilServ Multipurpose Cooperative

Dec 2024 - Dec 2025 (1 year)

Provided administrative support to condominium management including records management, owner/tenant coordination, billing assistance, and documentation to ensure smooth daily operations.

Records Management Billing Documentation Office Operations Customer Service Microsoft Office

Sales Marketer

PhilEx Solution Corporation

Jun 2023 - Aug 2024 (1 year 2 months)

Promoted and sold products via live streaming on TikTok by engaging viewers, demonstrating products, answering real-time questions, and driving purchase conversions.

Customer Engagement Product Demonstrations Brand Representation Communication

Collection Specialist

Support Services Group APAC

Jan 2023 - Apr 2023 (3 months)

Contacted clients to collect outstanding payments and professionally communicated with customers to encourage timely debt repayment and resolve account issues.

Debt Collection Client Communication Negotiation CRM & Compliance

Field Interviewer

Philippines Survey and Research Center

Oct 2021 - Mar 2022 (5 months)

Conducted in-person interviews to collect accurate survey data, followed survey protocols, recorded responses correctly, and ensured field data quality and professionalism.

Data Collection Data Quality Fieldwork Documentation Attention To Detail

Production Helper

Universal Robina Corporation

Jul 2020 - Apr 2021 (9 months)

Assisted in production by combining pasta and sauce, ensured proper packing, maintained product quality, and complied with food safety and production standards.

Production Support Food Safety Quality Control Packaging Teamwork

Cashier / Service Crew

Jollibee

Jul 2019 - Dec 2019 (5 months)

Handled cashier and service crew duties including customer service, order processing, and food service operations at a high-volume quick-service restaurant.