Jolinda Mae Acosta Silva
@jolindamaeacostasilv
Remote customer support specialist managing domains and DNS at a digital products business, with hands-on technical troubleshooting experience.
PhilippinesWhat I'm looking for
I manage day-to-day operations and customer support for my digital products business, assisting clients through chat and email. I configure custom domains and email forwarding via Namecheap, manage DNS records, and troubleshoot delivery issues.
At LGU Urdaneta City, Pangasinan – Public Library, I designed promotional materials and developed a web-based login application to improve staff access management. I also collaborated on ALERTGEN, a mobile-based allergen detection system, and assisted with testing, debugging, and documentation.
Experience
Work history, roles, and key accomplishments
Freelance Digital Services & E-Commerce Merchant
Self-Employed
Nov 2022 - Present (3 years 11 months)
Managed day-to-day operations and customer support for a digital products business, assisting clients via direct chat and email. Configured custom domains and email forwarding, managed DNS records, and provided technical guidance.
Graphics Designer Intern
LGU Urdaneta City, Pangasinan – Public Library
Feb 2026 - May 2026 (3 months)
Designed promotional materials, event posters, and social media graphics for library programs. Developed a web-based login application to improve staff access management.
SK Secretary
Sangguniang Kabataan – Brgy. Lunec, Malasiqui, Pangasinan
Jan 2023 - Jan 2026 (3 years)
Prepared, managed, and maintained official records, resolutions, and meeting documentation. Assisted in planning and implementing youth development programs and community activities.
Creatives and Graphic Design Member
Guild of Multimedia Artists (GMA)
Jan 2022 - Jan 2026 (4 years)
Created and designed event posters, publication materials, and digital graphics. Collaborated with organization members on promotional campaigns and branding.
Creatives and Graphic Design Member
Information Technologists’ League (INTEL)
Jan 2023 - Jan 2024 (1 year)
Created and designed event posters, publication materials, and digital graphics. Collaborated with organization members on promotional campaigns and branding.
Education
Degrees, certifications, and relevant coursework
Pangasinan State University - Urdaneta City
Bachelor of Science in Information Technology, Information Technology
2021 - 2026
Activities and societies: Capstone Project: ALERTGEN: Advanced Allergen Detection for Labelled and Non-Labelled Foods
Pursued a Bachelor of Science in Information Technology, completing a capstone project on an advanced allergen detection system for foods.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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