At VXI Global Inc., I handled customer accounts and billing, sales, retention, and technical support concerns. I troubleshot cable, internet, landline, and mobile service issues, contributing to a 20% reduction in issue resolution time through coordination with internal teams.
At MIS/UIC, I entered, cleaned, validated, and managed school records and reports in Excel spreadsheets. I also maintained confidential student and faculty records and corrected data-entry errors.
I assisted students and professors with account, portal, and enrollment inquiries, managed support tickets, and provided technical support. I also created UI/UX wireframes in Figma and supported frontend and database tasks.
At Midtown Printing Co., Inc., I created posters and promotional materials in Adobe Illustrator and edited photographs in Adobe Photoshop. I also assisted with multimedia projects and prepared and edited client documents using Microsoft Office.
