Open to opportunities

Denise egerton

@deniseegerton

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Dedicated administrative professional with over a decade of experience.

United States

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What I'm looking for

I am looking for a role that values accuracy and efficiency, with opportunities for growth.

I am a dedicated administrative professional with over a decade of experience in data entry, billing, and customer service. My hands-on experience with MS Excel and a suite of Microsoft Office applications has allowed me to manage and accurately enter critical information, create quotes, and prepare documents for digital archiving efficiently. I have a proven track record of maintaining and revising filing systems, ensuring the integrity of data storage, and providing significant administrative and financial support to various departments.

Throughout my career, I have developed strong skills in processing orders, scheduling service appointments, and enhancing operational efficiency through the use of Salesforce, CRM, and SharePoint. My commitment to excellence in customer service and administrative accuracy has been reflected in my ability to handle inbound calls, coordinate with clients, and resolve issues effectively. I thrive in dynamic environments and am always looking for ways to improve processes and contribute to team success.

Experience

Work history, roles, and key accomplishments

Accounting Clerk

City Fresh Foods

Aug 2024 - Present (11 months)

Performed Accounts Payable and Receivable, including entering invoices and tracking meal deliveries to client sites. Coordinated with customers regarding meal selection, order placement, delivery schedules, and resolving missed orders.

Accounts Payable Accounts Receivable Customer Service Order Management Data Entry

Accounts Payable Clerk

Boston Sand and Gravel

Nov 2023 - Present (1 year 8 months)

Created and entered invoices for vendor payments into the vendor portal, ensuring proper approval by the Plant Manager. Assisted the Senior Accountant with year-end closing and provided administrative support to the Executive Assistant.

Accounts Payable Invoice Management Vendor Management Financial Reporting Administrative Support Data Entry

Excel Data Entry

Point32Health-Tufts Health Care

May 2022 - Present (3 years 2 months)

Performed comprehensive data analysis using advanced Excel functions, contributing to strategic insights and informed decision-making. Developed and maintained Excel databases to ensure data integrity and led training sessions on Excel and data management tools.

Data Analysis Excel Database Management Data Integrity Process Improvement Training

Admin/Data Coordinator II

National Grid

Jan 2022 - Present (3 years 6 months)

Oversaw the creation and management of work orders and leak reports in Maximo, ensuring data accuracy and compliance with departmental cycle times. Served as the primary contact for city officials, resolving local issues and processing 'dig safe' clearances and road opening permits.

Data Coordination Regulatory Compliance Data Entry

Order Processing Representative

Wolters Kluwer

Nov 2021 - Present (3 years 8 months)

Entered new and renewal orders for subscription services into the customer database, ensuring data accuracy and meeting productivity metrics. Developed in-depth knowledge of departmental systems and processes, assisting with month-end closing and reports.

Order Processing Data Entry Payment Processing Reporting

Accounts Payable/Billing Clerk

Harvard University

Nov 2019 - Present (5 years 8 months)

Provided administrative and financial support for the Continued Education Department, processing weekly and monthly payroll for instructors and students. Handled travel expenses, reimbursements, accounts receivable, and accounts payable, ensuring timely and accurate data entry.

Administrative Support Payroll Processing Accounts Payable Accounts Receivable Data Entry

Service Coordinator

Lexus of Watertown

May 2019 - Present (6 years 2 months)

Developed and maintained strong customer relationships, overseeing daily service department operations to ensure efficient workflow and high-quality service delivery. Scheduled and confirmed service appointments, resolving customer concerns and collaborating with sales and technical teams.

Customer Relationship Management Customer Service Operations Scheduling Customer Service Process Improvement Team Collaboration

Education

Degrees, certifications, and relevant coursework

Baystate Community College

Associate degree, Accounting

Studied accounting principles and practices at Baystate Community College. Gained foundational knowledge in financial record-keeping, billing, and administrative support relevant to the field.