Lisha Lowe
@lishalowe
Dynamic professional excelling in customer service and administrative support.
What I'm looking for
I am a dynamic professional with a proven history of excelling in high-volume environments, particularly in customer service and administrative support. My commitment to enhancing customer satisfaction is evident through effective consultations and retail sales, where I have consistently achieved targets with integrity and respect. Specializing in reservation management and administrative tasks, I have contributed to significant team success by implementing strategic sales and service initiatives.
In my current role as a Remote Administrative Assistant, I have improved my manager's productivity by 30% through thorough calendar management and timely reminders. My ability to enhance communication between departments has resulted in smoother operations and increased efficiency. I have also maintained a high level of confidentiality and customer retention, demonstrating my dedication to quality service.
With experience as a Customer Care Travel Agent and Remote Customer Service Representative, I have honed my skills in managing customer inquiries and resolving issues effectively. I thrive in team-oriented environments and am adept at multitasking, ensuring that customer needs are met promptly and satisfactorily.
Experience
Work history, roles, and key accomplishments
Remote Administrative Assistant
Campbell Town Wholesale and Liquor Store
Aug 2023 - Present (1 year 10 months)
Coordinated travel arrangements for the Manager, improving productivity by 30% through effective calendar management. Enhanced inter-departmental communication and maintained confidentiality of sensitive information, resulting in high customer retention.
Customer Care Travel Agent
Spirit Airlines
Apr 2023 - Aug 2023 (4 months)
Created a customer service environment focused on integrity and respect, identifying and selling additional products to meet targets. Ensured customer retention through effective communication and problem-solving skills.
Remote Customer Service Representative
Sutherland Global Services
Dec 2020 - Jan 2023 (2 years 1 month)
Managed and resolved over 80 customer support tickets daily, improving resolution time by 10% and enhancing customer retention. Analyzed service trends to provide actionable feedback to management.
Education
Degrees, certifications, and relevant coursework
Distinction College
CSEC, Office Administration
2020 -
Grade: Distinction
Completed CSEC examinations with a focus on Office Administration, Human and Social Biology, and Mathematics, demonstrating a strong foundation in administrative skills and knowledge.
Meadowbrook High School
CSEC, General Education
2016 -
Completed CSEC examinations with subjects including English Language, English Literature, Food and Nutrition, and Principles of Business, showcasing a diverse educational background.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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