Open to opportunities

Delroy Johnson Harris

@delroyjohnsonharris

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Bilingual customer care specialist with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a bilingual professional fluent in English and native in Spanish, with a diverse skill set that includes strong problem-solving and critical thinking abilities. My experience spans various roles in customer service and construction, where I have consistently demonstrated my capability to work effectively under pressure and deliver high-quality service.

In my current role as a Customer Care Sales Specialist at Alorica/Marlet/Best Egg, I promote and sell loan products, ensuring that clients receive clear and persuasive information about their options. My previous experience as a Senior Escalation Specialist at Western Union has equipped me with the skills to manage complex customer escalations and develop training materials that enhance team efficiency.

Throughout my career, I have been recognized for my excellent customer service skills and my ability to adapt to different work environments. I take pride in my attention to detail and my commitment to safety compliance, which has been crucial in my roles in the remodeling and construction industry.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Sales Specialist

Current

Alorica/Marlet / Best Egg

Mar 2025 - Present (4 months)

Promoted and sold loan products to potential customers by explaining loan options, interest rates, and terms in a clear and persuasive manner. Handled inbound and outbound calls to assist clients with loan inquiries, applications, and follow-up on documentation or approvals. Met or exceeded sales targets and performance metrics set by management, including call volume, conversion rates, and custom

Sales Customer Service Loan Origination CRM Software Communication Problem Solving Time Management Conflict Resolution

Labor Worker

Royal Hughes Remodeling

Apr 2024 - Present (1 year 3 months)

Contributed to the successful completion of several high-profile remodeling projects, consistently delivering high-quality workmanship and attention to detail. Operated a variety of hand and power tools to complete construction tasks efficiently and safely. Assisted in the demolition and preparation of sites for remodeling, ensuring a clean and organized work environment.

Construction Hand Power Tools Demolition Site Preparation Quality Control

Traveling Foreman/Supervisor

SSL Roofing and Remodeling

Feb 2022 - Present (3 years 5 months)

Led a team on multiple projects, ensuring timely completion and adherence to quality standards, and successfully managed projects across different states. Coordinated with clients and subcontractors to align project goals and address any concerns or changes. Managed inventory and procurement of materials, ensuring availability and minimizing project delays.

Team Leadership Inventory Management Procurement Mentorship Project Management

Senior Escalation Specialist Agent

Western Union

Jun 2020 - Present (5 years 1 month)

Managed complex customer escalations through multiple channels including tickets, emails, and phone. Developed training materials for new team members, significantly improving onboarding efficiency. Provided assistance to Western Union Store agents and managers to resolve customer complaints.

Customer Escalation Training Materials Customization Customer Support Conflict Resolution Documentation Reporting Communication Problem Solving CRM

Customer Care Specialist Agent

Smile Direct Club

Sep 2015 - Present (9 years 10 months)

Resolved a high volume of customer inquiries and complaints, consistently maintaining a high satisfaction rate. Exceeded monthly performance targets, receiving recognition for outstanding service. Provided customer support and care via email, phone, and chat, guiding and educating customers on the Invisalign program.

Customer Service Customer Support Performance Metrics Email Support Phone Support Chat Support Invisalign Program

Education

Degrees, certifications, and relevant coursework

GED Program

GED, General Education

2005 - 2007

Completed General Educational Development (GED) in Brooklyn, NY. This credential signifies a strong foundation in core academic subjects.

Exalt Internship

Culinary Arts Program, Culinary Arts

2005 - 2007

Participated in the Exalt internship for a culinary arts program for students. Gained practical experience and skills in various culinary techniques and preparations.