KUKaren User
@karenuser3
Bilingual customer service representative with expertise in credit solutions.
United StatesWhat I'm looking for
With a strong background in customer service and credit management, I have honed my skills in communication and problem-solving. My experience spans several roles, including Credit Specialist and Customer Service Representative, where I successfully handled over 50 calls daily, assisting customers with their credit inquiries and providing technical support.
Throughout my career, I have demonstrated a commitment to delivering high-quality service, achieving an outstanding customer resolution rate. My bilingual proficiency in English and Spanish allows me to connect with a diverse clientele, ensuring their needs are met effectively. I am eager to bring my expertise to a stable company where I can further develop my skills and contribute to customer satisfaction.
Experience
Work history, roles, and key accomplishments
Credit Specialist
Capital One Bank
Jan 2020 - Jan 2021 (1 year)
Managed customer interactions in the credit department, handling over 50 calls daily. Responsibilities included signing up new customers, providing product information, and resolving customer issues with a high resolution rate.
Customer Service Representative
GE-Capital Financial
Jan 2018 - Jan 2020 (1 year 11 months)
Provided customer service and technical support through outbound calls, maintaining professionalism and courtesy even in challenging situations. Focused on customer satisfaction and service resolution.
Market Coordinator
Sears Home Improvement
Jan 2016 - Jan 2018 (2 years)
Coordinated market activities and set appointments based on company requirements. Ensured high-quality customer service and effective communication with clients.
Education
Degrees, certifications, and relevant coursework
Agustin Stahl High School
High School Diploma, Bilingual Communication
2002 -
Activities and societies: Proficient in Word, Outlook, Excel, and PowerPoint.
Completed high school education with a focus on English and Spanish communication skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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