Open to opportunities

levar palmer

@levarpalmer

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Customer-focused professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a customer-focused professional with over 10 years of experience in service, support, and team leadership roles across various industries including construction, hospitality, and technology. My career has been marked by a commitment to delivering exceptional customer support and resolving complex issues effectively. I thrive in fast-paced environments and have a proven ability to adapt to both on-site and virtual settings, ensuring service excellence at all times.

At Apple Inc., I excelled as a Customer Support Specialist, where I maintained a customer satisfaction score of over 95% by providing clear, empathetic, and timely solutions to technical issues. My role involved diagnosing hardware and software problems for a range of Apple products, and I utilized Apple tools to manage escalations and document cases efficiently. My experience as a Site Supervisor at VIP Construction further honed my leadership skills, as I coordinated job site operations and maintained strong communication with clients and city inspectors.

Throughout my career, I have developed a strong skill set that includes technical support, client communication, and workflow optimization. I am also bilingual, fluent in English, which enhances my ability to connect with diverse clients. I am passionate about leveraging my skills to contribute to a dynamic team and drive customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Site Supervisor & Customer Liaison

Current

VIP Construction

Jun 2018 - Present (7 years)

Oversaw job site operations, coordinated with city inspectors, and updated clients regularly. Placed and tracked supply orders while managing deliveries across multiple locations. Provided aerial progress reports using drone photography and maintained website updates.

Supply Chain Management Project Tracking

Current

Site Supervisor & Customer Liaison

Current

VIP Construction

Jun 2018 - Present (7 years)

Oversaw job site operations, coordinated with city inspectors, and provided regular client updates. Managed supply orders and deliveries across multiple locations. Produced aerial progress reports using drone photography and maintained website updates.

Customer Support Specialist

Apple Inc.

Mar 2024 - Apr 2025 (1 year 1 month)

Delivered high-quality customer support via phone and chat for iPhone, iPad, Mac, and iCloud users. Diagnosed and resolved hardware/software issues, billing concerns, and account access problems. Maintained a 95%+ customer satisfaction score by delivering clear, empathetic, and timely solutions.

Technical Support Troubleshooting Client Communication CRM Tools Customer Satisfaction

Customer Support Specialist

Apple Inc.

Mar 2024 - Apr 2025 (1 year 1 month)

Delivered high-quality customer support via phone and chat for iPhone, iPad, Mac, and iCloud users. Diagnosed and resolved hardware/software issues, billing concerns, and account access problems, maintaining a 95%+ customer satisfaction score. Utilized Apple tools to manage escalations, document cases, and ensure timely resolution.

Technical Support Client Communication Troubleshooting CRM Tools

Maintenance Technician

FirstService Residential

Nov 2022 - Jul 2023 (8 months)

Repaired electrical, drywall, plumbing, and HVAC systems for residential clients. Communicated effectively with residents to schedule and complete service requests. Maintained inventory and ensured all safety protocols were followed.

Drywall Repair Plumbing HVAC R Maintenance Inventory Management Customer Service

Maintenance Technician

FirstService Residential

Nov 2022 - Jul 2023 (8 months)

Drywall Repair Plumbing Inventory Management

Team Leader

City Furniture

Oct 2016 - Jun 2018 (1 year 8 months)

Supervised warehouse operations and managed merchandise staging for deliveries. Partnered with logistics and customer service teams to ensure on-time order fulfillment.

Team Leadership Logistics Coordination order fulfillment Merchandise Staging

Team Leader

City Furniture

Oct 2016 - Jun 2018 (1 year 8 months)

Supervised warehouse operations and managed merchandise staging for deliveries. Partnered with logistics and customer service teams to ensure on-time order fulfillment.

Team Leadership Logistics Coordination Customer Service order fulfillment Inventory Management Merchandise Staging

Head Houseman (Customer Service Supervisor)

Best Western

Jan 2015 - Oct 2016 (1 year 9 months)

Supervised housekeeping staff and ensured guest satisfaction through daily inspections. Resolved guest concerns and facilitated service recovery with professionalism.

Housekeeping Supervision Guest Service Customer Service Conflict Resolution Team Leadership Quality Assurance

Head Houseman

Best Western

Jan 2015 - Oct 2016 (1 year 9 months)

Supervised housekeeping staff and ensured guest satisfaction through daily inspections. Resolved guest concerns and facilitated service recovery with professionalism.

Housekeeping Supervision Customer Service Conflict Resolution Team Leadership

Education

Degrees, certifications, and relevant coursework

American High School

High School Diploma

Completed a comprehensive high school curriculum, focusing on core academic subjects. Developed foundational knowledge and skills across various disciplines.