John Garzon

Delivered in-person customer service for event ticketing, addressing guest inquiries and resolving technical or transactional issues. Provided timely support during high-demand events with a focus on satisfaction and repeat engagement.

Resolved escalated online customer issues with professionalism while providing customer solutions. Utilized multiple systems to manage returns, refunds, and service accommodations with accuracy.

Guided clients through property selection and ownership opportunities, tailoring solutions to individual goals. Built long-term relationships through trust, transparency, and communication in both English and Spanish.

Maintained accurate records and supported real estate operations for high-net-worth banking clients. Collaborated across departments to ensure service delivery aligned with compliance and customer expectations.

Led customer consultations and trained sales team on product offerings and compliance procedures. Supported clients in understanding mortgage options, customizing solutions to meet specific financial needs.

Resolved trade disputes and educated clients on account and execution processes in a high-volume environment. Provided timely support during high-demand events with a focus on satisfaction and repeat engagement.

Supported financial planning processes including client communication, product education, and transactional support. Provided timely support during high-demand events with a focus on satisfaction and repeat engagement.

Provided sales and customer support for telephony, fiber backbone and hardwire video communication installers. Provided timely support during high-demand events with a focus on satisfaction and repeat engagement.

Completed a Bachelor of Science in Business Administration with a focus on Marketing. Gained foundational knowledge in business principles and marketing strategies.