Delphine Nnamdi
@delphinennamdi
Customer Service Representative skilled in telecom support, sales, and problem resolution.
NigeriaWhat I'm looking for
I’m an energetic, motivated, and highly organized professional with a strong background in customer service, telecommunications, and media. I’m known for multitasking in fast-paced environments while delivering exceptional customer support and communication.
In my recent role at Airtel Communications Company as a Customer Service Representative (Shop Agent), I engage customers in-store, resolve complaints promptly, and consistently achieve and surpass monthly sales targets. I also help customers select service plans, devices, and related services to foster loyalty and positive brand recognition.
I bring additional experience as an Airtel KYC Agent, registering SIM cards in compliance with regulatory requirements and meeting monthly registration and product adoption targets. Earlier, I served as a NYSC Presenter for “Kiddies Voices,” preparing content, interviewing guests, scripting segments, and managing live phone-ins and transitions, and I also taught English as an English Teacher.
Experience
Work history, roles, and key accomplishments
Customer Service Rep (Shop Agent)
Airtel Communications Company
Jan 2023 - Jan 2025 (2 years)
Engaged customers in-store by providing information on Airtel products and services, resolving complaints to ensure high satisfaction, and helping customers select suitable service plans and devices. Consistently achieved and exceeded monthly sales targets while delivering customer-focused experiences.
NYSC Presenter
Energy FM
Jan 2022 - Jan 2023 (1 year)
Presented the weekly “Kiddies Voices” program by preparing content, interviewing guests, and ensuring smooth live broadcast transitions. Managed audience phone-ins and moderated discussions to increase engagement and program reach.
KYC Agent
Airtel Communications Company
Jan 2014 - Jan 2016 (2 years)
Registered SIM cards in compliance with regulatory requirements and met monthly customer registration and product adoption targets. Collaborated with team members to identify new customer engagement locations.
English Teacher
Christ the King Primary School
Jan 2013 - Jan 2014 (1 year)
Taught English language, grammar, comprehension, and writing while developing lesson plans to support diverse learning needs. Assessed student performance and provided constructive feedback.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Mass Communication
Grade: Second Class Honours (Lower Division) (2:2)
Earned a B.Sc. in Mass Communication from Enugu State University of Science and Technology, graduating September 2020.
Great Alpha Comprehensive College
WAEC/SSCE, West African Senior School Certificate Examination (WAEC/SSCE)
Completed the West African Senior School Certificate Examination (WAEC/SSCE), graduating May 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Delphine?
You can contact Delphine and 90k+ other talented remote workers on Himalayas.
Message DelphineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
