DEINGHA EGBURE
@deinghaegbure
Customer service leader driving satisfaction, sales growth, and team performance.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with six years of hands-on experience in fast-paced banking and financial services environments, currently leading customer service operations at Glamshire Investments Limited. I combine strong CRM proficiency with a customer-first mindset to maintain high satisfaction scores and reduce repeat issues.
As a team lead, I manage high call volumes, train new hires, and contribute to revenue through effective upselling and order management, helping increase monthly sales by 15% while maintaining a 95% customer satisfaction score. I also produce market reports and participate in product development to identify new business opportunities.
My background includes frontline banking roles and business development experience, enabling me to build strong client relationships, negotiate effectively, and meet sales targets consistently. I am committed to continuous improvement, professional conduct, and delivering measurable results.
Experience
Work history, roles, and key accomplishments
Customer Service Team Lead
Glamshire Investments Limited
Jan 2022 - Present (4 years)
Led customer service operations handling 80+ daily inquiries and maintained a 95% customer satisfaction score while reducing repeat issues by 20% and contributing to a 15% increase in monthly sales through upselling and process improvements.
Realtor Team Lead
Glamshire Properties
Developed and maintained client relationships, conducted market research and property viewings, negotiated offers, and coordinated transactions to meet and exceed monthly sales and client acquisition targets.
Customer Service Associate
Union Bank
Jan 2016 - Dec 2020 (4 years 11 months)
Provided front-line customer support and transaction processing with 100% accuracy, increased loyalty program sign-ups by 25%, and recorded feedback to inform service improvements.
Business Development Rep
First City Monument Bank
Jan 2015 - Dec 2015 (11 months)
Identified and developed new business opportunities, promoted financial products, delivered presentations, and consistently met monthly and quarterly sales targets while supporting lead generation strategies.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Arts, Theatre Arts
Completed a Bachelor of Arts in Theatre Arts, focusing on performance, production, and theatrical studies.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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