Megan Maki

Triageed patients to appropriate departments and gathered comprehensive intake information to enable timely treatment plans, reducing client wait times and improving engagement. Maintained compliant client records and coordinated with clinicians for seamless care delivery.

Managed clinical capacity and led front-desk operations, streamlining scheduling protocols to reduce wait times and improve clinic efficiency and patient satisfaction. Developed training materials and onboarded clerical staff to improve intake throughput and service quality.

Supported clinicians with patient correspondence, medication refills, prior authorizations, and disability/FMLA documentation to ensure timely treatment and administrative compliance. Maintained accurate patient records and facilitated communication between patients and providers.

Assisted students with class registration, maintained website updates, and performed data entry and paperwork processing to support college administrative operations. Ensured accurate records and timely student support.

Provided comprehensive administrative support including FMLA monitoring, payroll assistance, and employee IT help, streamlining document management to improve efficiency and compliance. Led new-employee onboarding to reduce training time and enhance team productivity.

Grade: GPA 3.9

Activities and societies: Minor in Healthcare Administration

Completed a Bachelor’s in Business Administration and Management with a minor in Healthcare Administration, achieving a 3.9 GPA.