Open to opportunities

Brenna Adams

@brennaadams

Message

Detail-oriented administrative and admissions specialist with 5+ years in healthcare and finance.

United States

Message

What I'm looking for

I seek a patient-focused administrative role where I can leverage admissions, scheduling, and operations experience to improve efficiency and support clinical teams.

I am a detail-oriented administrative and admissions specialist with over five years of experience across healthcare, finance, and corporate operations. I manage high-volume administrative tasks, coordinate complex schedules, and handle sensitive information with discretion.

In admissions roles I answer and route high-volume inbound calls, check capacity across clinic locations, and build compliant referrals. In clinical operations and administrative assistant roles I managed executive calendars, coordinated travel, oversaw expense reporting, and scheduled staff using Kronos.

I have a proven track record of improving efficiency, training team members, and resolving billing or insurance issues. I am skilled in Microsoft Office Suite, Google Workspace, Kronos, Oracle, and credit analysis tools, and I bring strong customer service and compliance focus to every role.

Experience

Work history, roles, and key accomplishments

Current

Admissions Specialist

Current

DaVita

Jan 2025 - Present (11 months)

Answer and route high-volume inbound calls, check capacity across clinic locations, and build/process referrals to ensure timely patient placement and documentation compliance.

Patient Scheduling Routing Microsoft Office Google Workspace Compliance Customer Service

Credit Analyst

ML Holdings

Jul 2022 - Jun 2023 (11 months)

Pulled and reviewed Experian credit reports, assessed risk to recommend credit line approvals, managed customer credit lines and negotiated payment arrangements to collect outstanding balances.

Credit Analysis Experian Risk Assessment Collections Microsoft Excel Oracle Systems

Administrative Assistant

SCL Health

Dec 2021 - Jul 2022 (7 months)

Managed executive calendars, coordinated travel, handled confidential communications, oversaw Emergency Department expense reporting, and maintained inventory and Kronos time records to support operational efficiency.

Executive Support Calendar Management Travel Coordination Expense Reporting Inventory Management Microsoft Office Confidentiality

Lead Patient Representative

SCL Health

Mar 2021 - Dec 2021 (9 months)

Supervised and trained patient representatives, scheduled appointments, managed supply ordering and expense tracking, and contacted insurers to verify coverage and resolve billing issues.

Team Supervision Patient Scheduling Insurance Verification Training Microsoft Office Customer Service

Patient Representative

SCL Health

Sep 2019 - Mar 2021 (1 year 6 months)

Scheduled patient appointments and surgeries, gathered and processed medical records, and verified insurance coverage and prior authorizations to support clinical workflows.

Patient Scheduling Insurance Verification Customer Service Google Workspace