James Powell
@jamespowell3
Organized administrative professional delivering efficient office support and confidential client management.
What I'm looking for
I am an experienced administrative and client-facing professional with a strong record in office administration, document preparation, and complex scheduling. I prioritize confidentiality, accuracy, and efficient workflows to support organizational needs.
In my recent roles I managed intake and registration processes, conducted assessments to match clients with appropriate services, and maintained sensitive client records in compliance with regulations. I consistently improved operational processes and ensured clear communication among stakeholders.
As a Case Manager with a disaster-recovery program, I coordinated with contractors, insurance companies, and clients to drive reconstruction projects to completion, maintaining detailed records and adapting plans as circumstances changed.
I hold advanced training in pastoral counseling and audio engineering, and a certification in telecommunication emergency dispatch; I seek to apply my organizational skills, attention to detail, and client-service focus to a dedicated Administrative Support Specialist role.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Workplace Options
Jan 2024 - Present (1 year 9 months)
Managed initial client contact and intake processes, gathering sensitive client information and conducting assessments to match clients with appropriate services while ensuring accuracy and confidentiality.
Patient Access Specialist
UNC Rex Healthcare
Nov 2023 - Present (1 year 11 months)
Performed front-line patient registration and coordination, verified and entered patient and insurance information, handled payment processing and provided financial counseling while maintaining HIPAA compliance.
Case Manager
North Carolina Office of Recovery
Dec 2019 - Apr 2022 (2 years 4 months)
Coordinated a diverse caseload for disaster recovery, conducted assessments, liaised with contractors and insurers, and maintained detailed client records to oversee reconstruction progress and service delivery.
Education
Degrees, certifications, and relevant coursework
International Theological Seminary of California
Master of Divinity, Pastoral Counseling
Completed a Master of Divinity with a concentration in Pastoral Counseling, conferred in May 2005.
The Institute of Audio Research
Diploma of Education, Audio Engineering & Recording
Earned a Diploma in Audio Engineering & Recording, completed in February 2003.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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