Open to opportunities

Debra Peterkin

@debrapeterkin

Message

Dynamic Senior Manager in Healthcare Program Management with proven success.

United States

Message

What I'm looking for

I am looking for a role that fosters innovation, values collaboration, and offers opportunities for professional growth.

I am a dynamic and purposeful Senior Project Manager with over 9 years of experience leading cross-functional teams in the healthcare sector. My proven history of delivering exceptional client-facing services and ensuring seamless onboarding experiences has equipped me with the skills necessary to excel in a Senior Manager role. I am committed to fostering innovative environments and driving organizational success through strategic leadership and effective team mentorship.

At Allegheny Health Network, I successfully managed relationships with over 30 stakeholders, achieving consensus on critical project decisions. I proactively identified and mitigated high-impact risks, preventing significant financial losses and avoiding schedule delays. My initiatives have led to substantial efficiency gains, allowing for a focus on direct patient care and contributing to improved adherence rates in hand hygiene practices.

Throughout my career, I have consistently exceeded expectations in project management and cross-functional collaboration. I am eager to leverage my expertise in program management, stakeholder collaboration, and process improvement to drive success in future roles.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Project Manager

Current

Allegheny Health Network

Jan 2022 - Present (3 years 5 months)

Managed relationships with 30+ stakeholders, achieving consensus on critical project decisions. Identified and mitigated four high-impact risks, preventing over $80,000 in potential losses and avoiding schedule delays. Spearheaded a comprehensive overhaul of hand hygiene performance monitoring across a 10-hospital, 6-department network.

Stakeholder Management Risk Mitigation Process Improvement Data Analysis Project Management Healthcare Operations Compliance

Project Manager

UPMC Health Plan Insurance Services

Aug 2018 - Jan 2022 (3 years 5 months)

Established and tracked KPIs to ensure effective project development and delivery. Spearheaded the implementation of a web-based Member Dashboard, enhancing internal reporting and operational insights. Successfully managed internal software and hardware releases, ensuring strict CMS compliance and exceeding employee expectations.

KPI Tracking Process Improvement

Team Lead

UPMC Health Plan Insurance Services

Jul 2016 - Aug 2018 (2 years 1 month)

Managed a team of nine engagement professionals, driving significant improvements in member enrollment efficiency. Drove significant improvements in member enrollment efficiency through process optimization. Identified and addressed unmet member needs, resulting in three new features and significant system enhancements to create a more responsive, member-centric service.

Team Leadership Process Optimization Efficiency Improvement System Enhancements Customer Satisfaction Coaching Performance Management

Client Services Manager

UPMC Health Plan Insurance Services

Sep 2013 - Jul 2016 (2 years 10 months)

Consistently exceeded client expectations by providing timely and effective solutions to a broad range of inquiries and concerns. Spearheaded process improvements which enhanced data collection and reporting efficiency. Successfully processed fifty-six claim adjustments and resolved thirteen inquiries for government and commercial healthcare members, maintaining 97% accuracy daily.

Client Services Customer Service Process Improvement Data Collection Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Walden University

Bachelor of Science, Healthcare Management

Currently pursuing a Bachelor of Science in Healthcare Management. This program focuses on developing leadership and management skills within the healthcare sector.