Debra Peterkin
@debrapeterkin
Dynamic Senior Manager in Healthcare Program Management with proven success.
United StatesWhat I'm looking for
I am a dynamic and purposeful Senior Project Manager with over 9 years of experience leading cross-functional teams in the healthcare sector. My proven history of delivering exceptional client-facing services and ensuring seamless onboarding experiences has equipped me with the skills necessary to excel in a Senior Manager role. I am committed to fostering innovative environments and driving organizational success through strategic leadership and effective team mentorship.
At Allegheny Health Network, I successfully managed relationships with over 30 stakeholders, achieving consensus on critical project decisions. I proactively identified and mitigated high-impact risks, preventing significant financial losses and avoiding schedule delays. My initiatives have led to substantial efficiency gains, allowing for a focus on direct patient care and contributing to improved adherence rates in hand hygiene practices.
Throughout my career, I have consistently exceeded expectations in project management and cross-functional collaboration. I am eager to leverage my expertise in program management, stakeholder collaboration, and process improvement to drive success in future roles.
Experience
Work history, roles, and key accomplishments
ANEnterprise Project Manager
Allegheny Health Network
Jan 2022 - Present (3 years 5 months)
Managed relationships with 30+ stakeholders, achieving consensus on critical project decisions. Identified and mitigated four high-impact risks, preventing over $80,000 in potential losses and avoiding schedule delays. Spearheaded a comprehensive overhaul of hand hygiene performance monitoring across a 10-hospital, 6-department network.
USProject Manager
UPMC Health Plan Insurance Services
Aug 2018 - Jan 2022 (3 years 5 months)
Established and tracked KPIs to ensure effective project development and delivery. Spearheaded the implementation of a web-based Member Dashboard, enhancing internal reporting and operational insights. Successfully managed internal software and hardware releases, ensuring strict CMS compliance and exceeding employee expectations.
USTeam Lead
UPMC Health Plan Insurance Services
Jul 2016 - Aug 2018 (2 years 1 month)
Managed a team of nine engagement professionals, driving significant improvements in member enrollment efficiency. Drove significant improvements in member enrollment efficiency through process optimization. Identified and addressed unmet member needs, resulting in three new features and significant system enhancements to create a more responsive, member-centric service.
USClient Services Manager
UPMC Health Plan Insurance Services
Sep 2013 - Jul 2016 (2 years 10 months)
Consistently exceeded client expectations by providing timely and effective solutions to a broad range of inquiries and concerns. Spearheaded process improvements which enhanced data collection and reporting efficiency. Successfully processed fifty-six claim adjustments and resolved thirteen inquiries for government and commercial healthcare members, maintaining 97% accuracy daily.
Education
Degrees, certifications, and relevant coursework
WUWalden University
Bachelor of Science, Healthcare Management
Currently pursuing a Bachelor of Science in Healthcare Management. This program focuses on developing leadership and management skills within the healthcare sector.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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