Open to opportunities

Jamie Ruel

@jamieruel

Message

Senior Program Manager with expertise in strategic initiatives and process optimization.

United States

Message

What I'm looking for

I seek a role that fosters collaboration and innovation, focusing on impactful healthcare initiatives.

I am a Senior Program Manager with over 20 years of experience in leading strategic initiatives and optimizing processes within the healthcare sector. My passion lies in evaluating current states and developing innovative strategies to upskill and reskill the workforce, ensuring that we meet our system goals effectively. I have a proven track record of enhancing organizational efficiency and achieving impactful outcomes in dynamic, high-growth environments.

Throughout my career, I have successfully led cross-functional teams and fostered collaboration across departments. My expertise in program strategy and execution has enabled me to drive results that deliver long-term value. I am skilled in leveraging data-driven decision-making, utilizing tools like Epic Signal and Tableau analytics to measure impact and inform strategic directions. I believe in the power of emotional intelligence to enhance team engagement and decision-making, which is crucial in managing large-scale, sustainable healthcare initiatives.

Experience

Work history, roles, and key accomplishments

Current

Senior Program Manager

Current

Mass General Brigham Hospital

Nov 2023 - Present (1 year 7 months)

Leading enterprise-wide initiatives to optimize clinical workflows, improve provider efficiency, and reduce administrative burdens across 80,000 employees and 13 hospitals. Spearheading cross-functional collaboration to drive system-wide improvements in virtual care and digital health adoption.

Program Management Workflow Optimization Cross Functional Collaboration Change Management Data Analytics Process Improvement Healthcare Operations Stakeholder Engagement Digital Health

Process Improvement Consultant

Mass General Brigham

Mar 2022 - Nov 2023 (1 year 8 months)

Led system-wide optimization initiatives using Epic analytics and AI automation to improve clinician workflows and reduce burnout. Defined strategic priorities for digital transformation efforts and developed operational best practices for clinical teams.

Automation Process Innovation Strategic Planning Digital Transformation Stakeholder Engagement Healthcare Operations Project Management Change Management

Strategic Planning / Project Manager

Wentworth-Douglass Hospital

Nov 2018 - Apr 2022 (3 years 5 months)

Directed high-impact strategic initiatives, including a $10M acquisition and development of an outpatient center, optimizing patient access and provider workflows. Developed long-term business strategies focused on sustainable growth.

Strategic Planning Project Management Business Development Healthcare Operations Workflow Optimization Stakeholder Engagement Market Research Risk Mitigation Compliance Relationship Building

Senior Executive Assistant

Wentworth-Douglass Hospital

Aug 2007 - Nov 2018 (11 years 3 months)

Supported executive leadership in implementing enterprise-wide quality improvement initiatives and operational enhancements, contributing to overall organizational efficiency.

Administrative Support Quality Improvement Stakeholder Engagement Project Coordination Communication Skills Time Management Relationship Building Team Collaboration Healthcare Operations

Education

Degrees, certifications, and relevant coursework

Franklin Pierce University

Master of Business Administration, Business Administration

2014 - 2016

Completed a Master of Business Administration (MBA) focusing on strategic management and leadership principles, preparing for advanced roles in organizational management and operational efficiency.

Northeastern University

Bachelor of Science, Business Leadership

2007 - 2011

Earned a Bachelor of Science in Business Leadership, emphasizing leadership skills, strategic planning, and operational management to prepare for a career in business administration.