Looking for a job

Justin Constantino

@justinconstantino

Strategic Healthcare Project & Program Manager | PMO Leadership | Clinical & Operational Excellence | RCM, Quality Improvement & Process Optimization

United States

Message

What I'm looking for

I seek roles where I can lead cross-functional teams to improve patient experience, optimize clinical operations, and implement tech-driven process improvements in a collaborative, continuous-improvement culture.

Results-driven Project Manager and Healthcare Operations Leader with 17 years of experience delivering large-scale digital, analytics, and clinical transformation programs in hospital, multi-specialty, and R&D-focused settings. Proven expertise leading cross-functional teams and driving end-to-end project delivery using Agile (Scrum/Kanban), Lean, and Waterfall methodologies. Skilled in MVP development, product roadmapping, sprint management, and KPI tracking for AI and advanced analytics solutions in regulated environments. Adept at stakeholder engagement, technical communications, and building repeatable delivery frameworks. Actively pursuing CAPM and DASM credentials; certified in Scrum Master training with a strong commitment to supporting innovation within biopharma, clinical research, and AI Centers of Excellence.

Experience

Work history, roles, and key accomplishments

Program Director / Project Manager

Tampa General Hospital

Jul 2023 - Sep 2025 (2 years 2 months)

Directed hospital-wide programs that improved patient throughput, discharge milestones, and compliance; led Epic optimizations and cross-functional training to enhance member/provider support and call tracking.

Program Management Process Improvement Training Cross Functional Collaboration

Project Manager – Clinical Operations

US Eye – Center for Sight

Jan 2022 - Jul 2023 (1 year 6 months)

Managed customer/member support across seven practices, improving documentation and compliance during high-volume interactions and training staff on customer service best practices.

Clinical Operations Patient Support & Compliance Staff Training

Program Director / Project Manager

Academic Alliance in Dermatology

Jul 2020 - Dec 2022 (2 years 5 months)

Led multi-site operational improvements and workflow mapping to streamline member/provider call resolution and applied lean methods to enhance claims processing and documentation standards.

Operations Management Customer Service Training

Regional Director of Operations

Lakes Dermatology & Tareen Dermatology

Nov 2016 - Mar 2020 (3 years 4 months)

Oversaw regional clinical operations, implemented improvements to call documentation and HIPAA safeguards, and managed training programs to elevate empathy and professional conduct in patient communications.

Regional Operations HIPAA)Process Improvement Staff Training Stakeholder Management HIPAA