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Justin Constantino

@justinconstantino

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Healthcare operations leader and project manager driving patient-focused process improvements.

United States

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What I'm looking for

I seek roles where I can lead cross-functional teams to improve patient experience, optimize clinical operations, and implement tech-driven process improvements in a collaborative, continuous-improvement culture.

I am a healthcare operations leader and project manager with 10+ years leading cross-functional teams in hospitals and specialty practices, focused on improving patient throughput, documentation accuracy, and HIPAA-compliant service delivery. I have successfully led hospital-wide and multi-site initiatives, collaborated with IT and executive teams to implement Epic optimizations, and trained staff in customer service, privacy safeguards, and documentation best practices.

I consistently deliver measurable improvements in member/provider engagement, claims and eligibility workflows, and high-volume multi-channel support (calls, chat, email). I am pursuing CAPM and DASM certifications to strengthen my project management and agile capabilities and bring a pragmatic, empathetic approach to continuous process improvement.

Experience

Work history, roles, and key accomplishments

Program Director / Project Manager

Tampa General Hospital

Jul 2023 - Sep 2025 (2 years 2 months)

Directed hospital-wide programs that improved patient throughput, discharge milestones, and compliance; led Epic optimizations and cross-functional training to enhance member/provider support and call tracking.

Program Management Process Improvement Training Cross Functional Collaboration

Project Manager – Clinical Operations

US Eye – Center for Sight

Jan 2022 - Jul 2023 (1 year 6 months)

Managed customer/member support across seven practices, improving documentation and compliance during high-volume interactions and training staff on customer service best practices.

Clinical Operations Patient Support & Compliance Staff Training

Program Director / Project Manager

Academic Alliance in Dermatology

Jul 2020 - Dec 2022 (2 years 5 months)

Led multi-site operational improvements and workflow mapping to streamline member/provider call resolution and applied lean methods to enhance claims processing and documentation standards.

Operations Management Customer Service Training

Regional Director of Operations

Lakes Dermatology & Tareen Dermatology

Nov 2016 - Mar 2020 (3 years 4 months)

Oversaw regional clinical operations, implemented improvements to call documentation and HIPAA safeguards, and managed training programs to elevate empathy and professional conduct in patient communications.

Regional Operations HIPAA)Process Improvement Staff Training Stakeholder Management HIPAA