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Debralee Russell

@debraleerussell

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Dedicated healthcare professional with expertise in customer service and coaching.

United States

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What I'm looking for

I am looking for a role that leverages my healthcare expertise and customer service skills in a collaborative environment, with opportunities for growth and development.

I am a highly dedicated and adaptable professional with a diverse background in healthcare and customer service roles. As a Certified Health Accountability Coach, I have honed my skills in conducting thorough health assessments and collaborating with clients to establish clear and achievable health and wellness objectives. My experience in navigating healthcare practices ensures compliance and delivers top-notch customer support, empowering clients to make sustainable lifestyle changes.

My previous role as a Medical Secretary and CME Coordinator at Cohen's Children Medical Center allowed me to provide essential administrative support, facilitate patient referrals, and maintain meticulous records while ensuring adherence to HIPAA guidelines. I excel in managing multiple tasks and prioritizing effectively in dynamic environments, which has been crucial in my roles within virtual call centers and healthcare settings. I am passionate about fostering relationships and collaborating within healthcare teams to achieve optimal results.

Experience

Work history, roles, and key accomplishments

Current

Certified Health Accountability Coach

Current

IIN New York

Jan 2018 - Present (7 years 4 months)

Conducted thorough health assessments to identify client needs, goals, and potential obstacles for personalized accountability plans. Collaborated with clients to establish clear and achievable health and wellness objectives, tracking progress over time. Provided valuable health information, guidance, and unwavering support to empower clients in making sustainable lifestyle changes.

Goal Setting Communication

Medical Secretary / CME Coordinator

Cohen's Children Medical Center LIJ

Sep 2008 - Jan 2025 (16 years 4 months)

Provided comprehensive administrative support for office operations, including patient referrals, intakes, and insurance documentation. Managed Continuing Medical Education (CME) programs, ensuring timely accreditation tracking and compliance with documentation and payment requirements. Maintained meticulous medical records, handled authorizations, and optimized provider schedules while safeguardi

Administrative Support Referrals CME HIPAA Scheduling Data Analysis Microsoft Office Suite Sorian Ciox ADM Stockamp IDX Sunrise

Virtual Call Center Customer Service Specialist

Tutors with Computers

Jan 2012 - Sep 2013 (1 year 8 months)

Assisted students from 5th Grade to High School with after-school technology-based vocabulary, reading comprehension, and math programs. Offered motivation and encouragement to students and parents, fostering a positive learning environment and promoting the company's learning application. Maintained meticulous records of student progress through phone and online interactions, contributing to acad

Customer Service Data Management Communication Problem Solving Motivity Technology Based Learning

Education

Degrees, certifications, and relevant coursework

Sanford Brown Institute

Certification, Medical Billing and Coding Specialist

Grade: President's Award

Awarded the President's Award for outstanding achievement. Completed relevant coursework including ICD-9/10 Coding, HCPCS, Anatomy & Physiology, CPT-4 Coding Principles, and Medical Terminology. Also obtained Medication Certification and Life and Accident Health insurance licenses.