Open to opportunities

Jenny Beretin

@jennyberetin

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Accomplished administrative professional with 20+ years in healthcare.

United States

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What I'm looking for

I am looking for a role that values teamwork and allows me to utilize my extensive healthcare experience to improve patient outcomes.

I am an accomplished and resourceful administrative professional with over 20 years of experience in high-volume, client-facing healthcare concierge roles. My workflow optimization skills seamlessly pivot into my role, allowing me to deliver unmatched service with clarity, attention to detail, and the energy everyone involved deserves. I am committed to healthy living and possess a strong work ethic, making me an ideal candidate for the Telehealth Coordinator Hybrid 1st Shift role at Virtua Health.

Throughout my career, I have executed elite service for approximately 50-95 patients daily, ensuring HIPAA compliance across various communication channels. My experience includes coordinating comprehensive patient and physician logistics, which involves planning, scheduling, and follow-up for appointments, surgeries, and other medical needs. I have built rapport with over 40 colleagues, working well under pressure and adjusting workflows to enhance efficiency and patient care.

In addition to my administrative expertise, I have a strong background in conflict resolution and de-escalation, which has been essential in maintaining smooth workflows among healthcare providers. I am eager to bring my strengths and extensive experience to a new role where I can continue to make a positive impact in the healthcare sector.

Experience

Work history, roles, and key accomplishments

State Trained Emergency Room Advocate

Mount Sinai's SAVI Program

Jan 2022 - Present (3 years 9 months)

Coordinated clear yet warm trauma-informed 1:1 support to violence survivors seeking ongoing care. Provided essential assistance in a sensitive and supportive manner.

Trauma Informed Care Crisis Intervention Active Listening Empathy Communication Confidentiality

Office Assistant

Maimonides Medical Center

Jul 2015 - Present (10 years 3 months)

Provided elite service to 50-95 patients daily, managing their services, anticipating needs, and ensuring HIPAA compliance across all communication channels. Coordinated comprehensive patient and physician logistics, including scheduling appointments, surgeries, and managing prescriptions and referrals.

HIPAA)Patient Experience Workflow Optimization Medical Terminology Calendar Management Conflict Resolution HIPAA

Attendant

Aramark Corporation at Maimonides Medical Center

Aug 2013 - Present (12 years 2 months)

Completed over 150 orders daily for patrons, clinical staff, patients, and visitors while maintaining a professional environment. Supported workflow operations by onboarding new employees, scheduling weekly vendor deliveries, and ensuring accurate deposits.

Customer Service Workflows Employee Onboarding Vendor Management Communication Teamwork

Intern

New York City Department of Citywide Administrative Services

Jan 2011 - Present (14 years 9 months)

Skilled in data entry and creating filing systems for several operation processes. Distributed weekly payroll for over 300,000 city employees under the Deputy Payroll Manager.

Data Entry Payroll Processing Administrative Support Microsoft Office Suite Team Collaboration Attention To Detail

Secretary

Manhattan Fertility & Gynecology; Dr. Jacob Sharaby Urology,

Jun 2010 - Present (15 years 4 months)

Supported prescription and referral management, client intake, and insurance verification. Handled sensitive PHI, ensuring confidentiality and providing a responsive and complete patient experience.

Insurance Verification Confidentiality Patient Support Medical Records

Receptionist

St. Catherine of Alexandria

Oct 2005 - Present (20 years)

Welcomed community leaders and coordinated community resources. Produced monthly pamphlets reaching over 500 members and volunteered monthly to assist with community activities and events.

Community Engagement Event Coordination Communication Resource Management Public Relations Administrative Support Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

CUNY Baruch College

Associate of Applied Science, Accounting

2015 - 2025

Grade: 3.6

Completed an Associate of Applied Science degree in Accounting. Achieved a GPA of 3.6, demonstrating strong academic performance in financial principles and practices.

CUNY Brooklyn College

Bachelor of Business Administration, Communications

Pursued a Bachelor of Business Administration with a focus on Communications. Developed skills in various communication strategies and business applications.