Dani Pierce
@danipierce
Dedicated healthcare coach with expertise in client support and wellness.
What I'm looking for
As a passionate healthcare coach at UnitedHealthcare, I specialize in providing remote health coaching to clients, helping them develop personalized care plans and achieve their health goals. My role involves offering ongoing support and resources, ensuring clients navigate the complexities of healthcare systems effectively. I collaborate closely with healthcare providers to optimize patient outcomes, making a significant impact on their health journeys.
With a strong background in customer service and sales, I have honed my communication skills through various roles, including as an Outbound Sales Representative and Customer Service Representative. My experience managing high-volume inquiries and building positive relationships has equipped me with the ability to address concerns promptly and efficiently. I also have a solid foundation in healthcare knowledge, reinforced by my education in Medical Billing & Coding.
Experience
Work history, roles, and key accomplishments
Healthcare Coach
UnitedHealthcare
Oct 2023 - Present (1 year 8 months)
Provide remote health coaching to clients, assisting them with personalized care plans, lifestyle changes, and health improvements. Offer ongoing support and resources to clients navigating complex healthcare systems.
Outbound Sales Representative
Western States Mortgage
Sep 2017 - Aug 2020 (2 years 11 months)
Conducted a high volume of outbound calls to potential clients, focusing on customer service and sales.
Assistant Head Housekeeper
La Quinta Inns & Suites
Feb 2012 - Sep 2016 (4 years 7 months)
Supervised a team of 14 housekeeping staff members, ensuring cleanliness and organization of guest rooms and public areas while training new staff.
Customer Service Representative
Golden Hills MHP
Jun 2008 - Sep 2017 (9 years 3 months)
Managed high-volume phone inquiries, addressing tenant concerns with a focus on exceptional service and resolving issues in a timely manner.
Education
Degrees, certifications, and relevant coursework
Grantham University
Associate of Applied Science, Medical Billing & Coding
2020 - 2024
Pursuing an Associate of Applied Science in Medical Billing & Coding, focusing on the principles and practices of medical billing, coding, and healthcare management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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