Adileza Rudela
@adilezarudela
Certified Medical Virtual Assistant improving workflow for healthcare professionals.
What I'm looking for
I am a dedicated Certified Medical Virtual Assistant with a passion for enhancing the efficiency of healthcare professionals. My experience spans over three years, during which I have honed my skills in managing administrative tasks, insurance verification, and patient communication. I take pride in my ability to streamline processes, allowing doctors and medical staff to focus on patient care.
Throughout my career, I have worked with various tools such as EMR/EHR systems, Google Suite, and Microsoft Office. My role involves accepting and making calls, processing prior authorizations, and ensuring that all necessary documentation is submitted for appeals. I am committed to maintaining high standards of service and have been recognized for my contributions in previous roles.
Experience
Work history, roles, and key accomplishments
Certified Medical Virtual Assistant
Self Employed
Feb 2020 - Present (5 years 3 months)
Assisted clients and medical professionals with administrative tasks, improving workflow and saving time. Responsibilities included insurance verification, prior authorization processing, and appointment scheduling.
Customer Retail Specialist
Amazon
May 2019 - Dec 2019 (7 months)
Provided customer service support, handling inquiries and resolving issues efficiently while managing time effectively.
Technical Support Specialist
Alorica
Dec 2017 - Oct 2018 (10 months)
Handled technical support inquiries, providing solutions to customer problems and ensuring high levels of satisfaction.
Sales Associate
Covergys/Concentrix
Nov 2016 - Sep 2017 (10 months)
Achieved top agent status by delivering exceptional customer service and maintaining high CSAT and quality scores.
Education
Degrees, certifications, and relevant coursework
STI College Surigao
Information Technology
2013 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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