Open to opportunities

Debrah Ng'ang'a

@debrahnganga

I’m an operations leader combining business development, customer service, and data-driven systems thinking to grow revenue.

Kenya

Message

What I'm looking for

I’m looking for a role where I can apply data-driven systems thinking to streamline operations, improve financial and process accuracy, and grow B2B revenue—partnering with leadership to deliver measurable results in customer service and operational efficiency.

I’m a motivated, detail-oriented professional with a strong foundation in Business Development, Customer Service, and Operations Management. At Juviano Limited, I served as Client Relations and an operations lead—directing day-to-day shop operations, streamlining delivery schedules, and ensuring 100% order fulfillment efficiency.

I also built growth through corporate account work: I targeted and analyzed high-level corporate accounts, represented the brand at high-profile events, and drove measurable results, including a 40% increase in total company revenue and a 25% client retention rate within 6 months. I’m especially energized by systems and data—using Odoo and QuickBooks for end-to-end financial operations, leading ERP integration to unify financial records, and maintaining 100% regulatory compliance while applying systems thinking to improve decision-making.

Experience

Work history, roles, and key accomplishments

Business Development & Operations

Juviano Limited

Aug 2023 - Dec 2025 (2 years 4 months)

Served as front-office administrator, account manager, corporate sales manager, and operations manager—handling client relations, shop coordination, and financial operations using Odoo and QuickBooks. Drove a 40% increase in total company revenue and achieved 25% client retention within 6 months, while ensuring 100% regulatory compliance and order fulfillment efficiency.

Odoo Quickbooks Payroll Management B2B Sales Client Retention Social Media Marketing Stakeholder Management Operations Management

Customs & Border Control

Kenya Revenue Authority

May 2020 - Jul 2022 (2 years 2 months)

Conducted scanner image analysis and prepared verification reports to support compliance monitoring. Reviewed clearing agent entries and cargo details (container and seal numbers, packing lists), using the KRA portal to document findings and ensure accurate clearance decisions.

Scanner Image Analysis KRA Portal Data Collection Compliance Monitoring Verification Cargo & Container Checks Attention To Detail Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Murang’a University of Technology

Bachelor of Science, Mathematics & Computer Science

2019 - 2023

Grade: Second Class Upper Division

Activities and societies: Class Representative (liaison between students and faculty; helped resolve academic/administrative issues).

Earned a B.Sc. in Mathematics & Computer Science at Murang’a University of Technology (2019–2023), graduating Second Class Upper Division. Developed skills in systems analysis, data structures and algorithms, and probability/statistics, and served as Class Representative.

ACK St. James Academy

Kenya Certificate of Primary Education (KCPE), Primary Education

Grade: 363 marks

Activities and societies: Dorm Captain (2 years); oversaw student welfare and dormitory organization.

Completed KCPE at ACK St. James Academy, scoring 363 marks.

Our Lady of Fatima Chinga Girls’ High School

Kenya Certificate of Secondary Education (KCSE), Secondary Education

Grade: B (64 points)

Activities and societies: Deputy Head Girl (3 years); coordinated school-wide activities and managed student prefect bodies while maintaining discipline.

Completed KCSE at Our Lady of Fatima Chinga Girls’ High School, scoring B (64 points).