Susan gatiba

Built and maintained a high-performing team, increasing productivity by 30% through strategic hiring. Drove operational efficiency, reducing turnaround time by 25% and enhancing revenue by 30%. Formulated strategic plans leading to 90% of annual targets achieved.

As Delivery Manager, I built and maintained a high-performing team, increasing productivity by 30% through strategic hiring. I ensured operational efficiency, reducing turnaround time by 25%, and drove collaborative results across departments, enhancing revenue by 30%. My strategic plans contributed to achieving 90% of annual targets and improved client satisfaction significantly.

In my role as Operations Manager, I mapped operational needs for over 50 corporate accounts, enhancing future planning. I optimized processes, increasing efficiency by 30% and reducing costs by 15%. My efforts led to a 20% increase in revenue and improved client retention by 15%. I also managed KPIs for agent recruiting, achieving significant improvements in adherence to operational procedures.

Mapped operational needs of 50+ corporate accounts, enhancing future planning. Managed processes to increase efficiency by 30% and reduce costs by 15%. Improved resource allocation and deal closures by advising sales teams.

Led support and operations teams, achieving 100% alignment with company objectives. Increased operational efficiency by 30% and maintained a 98% customer satisfaction score.

Completed assigned tasks with 100% accuracy, contributing to a 25% improvement in team productivity. Supported cross-functional initiatives, helping achieve 95% of team objectives ahead of deadlines.

As Support Team Lead, I led operations teams of over 25 employees, achieving a 30% increase in operational efficiency. I set performance targets, achieving 85% adherence to KPIs and maintaining a 98% customer satisfaction score. My role involved managing vendor relationships, enhancing collaboration and reducing service disruptions significantly.

Maintained and updated the Client Master List, ensuring 100% data accuracy. Streamlined administrative processes, reducing data entry errors by 25% and improving operational efficiency.

In my role as Administrator, I maintained the Client Master List, ensuring 100% data accuracy across 250+ client records. I optimized workload distribution by assigning account managers, improving response times by 30%. My efforts in streamlining administrative processes led to a 25% reduction in data entry errors.

During my internship in the Account Management Department, I completed all assigned tasks on time with 100% accuracy, contributing to a 25% improvement in team productivity. I supported cross-functional initiatives, helping achieve 95% of team objectives ahead of deadlines.

Adapted to diverse organizational needs, successfully handling multiple responsibilities. Contributed to a 15% improvement in workflow efficiency.

As an intern at Derby Registrar, I adapted to diverse organizational needs, successfully handling multiple responsibilities across departments. My contributions led to a 15% improvement in workflow efficiency, and I mastered key processes 30% faster than expected.

During my internship at the Aeronautical Society of Kenya, I executed assigned roles with a 100% task completion rate, contributing to a 20% improvement in overall team efficiency. My focus on detail and commitment to tasks helped the team achieve its objectives.

Executed assigned roles with a 100% task completion rate, contributing to a 20% improvement in overall team efficiency.

Studied Finance as a major, gaining a comprehensive understanding of financial principles, investment strategies, and economic analysis.

Completed the Kenya Certificate of Secondary Education, focusing on a broad curriculum that prepared for higher education and professional development.