Deborah Ugbeh
@deborahugbeh
Result-driven customer service professional dedicated to exceptional support.
What I'm looking for
I am a result-driven customer service professional with a strong commitment to delivering exceptional support and creating positive experiences for customers. My experience spans various roles, including Customer Service Officer at Maright Services, where I effectively address customer inquiries and resolve complaints through multiple channels. I pride myself on my ability to foster customer loyalty and satisfaction by proactively reaching out to customers and continuously improving my knowledge of products and services.
Previously, I served as a Customer Service Representative at Sindyshop, where I assisted customers with order placements and returns while meeting performance metrics. My internship at Amni International Petroleum Development Company provided me with valuable insights into corporate communications, allowing me to manage social media channels and promote brand visibility. With a solid educational background in Science Education and various certifications in customer service and project management, I am well-equipped to contribute to a high-quality service environment.
Experience
Work history, roles, and key accomplishments
Volunteer
Lagos Food Bank Initiative
Jan 2022 - Present (3 years 4 months)
As a volunteer, I gather and organize donated food items, assist in distribution, and advocate for food security while participating in educational programs.
Customer Service Officer
Maright Services
Jan 2024 - Present (1 year 4 months)
As a Customer Service Officer, I address customer inquiries through various channels, resolve complaints, and proactively assist customers. I collaborate with other departments to ensure customer satisfaction and maintain accurate records of interactions.
Customer Service Representative
Sindyshop
Jul 2023 - Dec 2023 (5 months)
In my role as a Customer Service Representative, I assist customers with orders, resolve inquiries, and provide product information. I maintain accurate records and work with other departments to ensure timely order fulfillment.
Corporate Communications Intern
Amni International Petroleum Development Company
Sep 2022 - Jun 2023 (9 months)
As a Corporate Communications Intern, I managed the company’s online presence, monitored news mentions, and attended industry events to promote brand visibility. I also drafted communications regarding company news.
Administrative Assistant
Domark Nursery and Primary School
Sep 2012 - Dec 2015 (3 years 3 months)
In my role as an Administrative Assistant, I facilitated operational inquiries, managed communication, and provided administrative support to the management team while maintaining confidentiality.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Science Education
2016 - 2021
Grade: Second Class Upper Division
Studied Science Education, focusing on the principles of teaching and learning in the sciences, educational psychology, and curriculum development.
Rolex Comprehensive College
Senior Secondary School Certificate
2009 - 2012
Completed Senior Secondary School, acquiring foundational knowledge in various subjects and preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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