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Deborah Smith

@deborahsmith

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Experienced onboarding and administrative specialist optimizing operations and team productivity.

United States

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What I'm looking for

I am looking for an operations or onboarding role where I can improve processes, manage logistics, train teams, and support leaders in a collaborative corporate environment.

I am an onboarding and administrative specialist with over 20 years supporting Mobility Retail Sales and corporate operations at AT&T, focused on streamlining processes and delivering high-touch support to leadership. I led onboarding for 500+ new hires annually, improved time-to-productivity by 15%, and maintained 100% compliance with security protocols.

My strengths include project coordination, expense management, training development and delivery, and detailed data analysis for anomaly detection and reporting. I have advanced proficiency in Microsoft Office Suite and practical experience with multiple retail channel systems and corporate platforms.

I bring a hands-on, adaptable approach to dynamic corporate environments, consistently achieving high trainee satisfaction rates and managing complex logistics such as travel, office relocations, and IT provisioning while supporting cross-functional stakeholders.

Experience

Work history, roles, and key accomplishments

Onboarding Specialist

AT&T

Sep 2012 - Dec 2025 (13 years 3 months)

Led onboarding for 500+ new hires annually across Mobility and In-Home teams, reducing time-to-productivity by 15% and achieving a 98% trainee satisfaction rate through streamlined scheduling, provisioning, and logistics.

Onboarding training coordination Process Improvement Microsoft Office Logistics

Senior Administrative Assistant

AT&T

Jan 2011 - Sep 2012 (1 year 8 months)

Planned and executed regional leadership meetings and complex travel for Level 4+ executives, managed project tracking and expense reconciliations across Sales Operations, Finance, and Marketing.

Executive Support Travel Coordination Meeting Planning Data Entry Project Tracking

Administrative Assistant

AT&T

Jul 2005 - Jan 2011 (5 years 6 months)

Directed office relocations and IT setup, coordinated events and travel for Sales Operations and Marketing, managed loaner phone inventory and procurement of supplies and branding materials.

Event Planning Inventory Management Calendar Management Procurement

Finance Representative I

AT&T

Oct 2002 - Jul 2005 (2 years 9 months)

Performed bank reconciliations and payment research for retail stores, managed account adjustments and security protocols to resolve financial errors and safeguard operations.

Bank Reconciliation Account Adjustments Error Resolution & Compliance Data Analysis

Administrative Assistant

AT&T

Nov 2001 - Oct 2002 (11 months)

Supported Corporate Accounts with relocations, calendar and expense coordination, customer escalation resolution, and managed emergency loaner phone inventory and office procurement.

Administrative Support Event Coordination Expense Management Customer Escalation Logistics Procurement Records Management