Open to opportunities

Deborah Obot

@deborahobot

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Dynamic professional with expertise in chargeback management and client services.

Nigeria

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What I'm looking for

I am looking for a role that values customer service excellence and offers growth opportunities.

I am a dynamic and customer-focused professional with over 5 years of experience in client services, chargeback management, and relationship management. My career has been dedicated to resolving complex transaction disputes and enhancing customer satisfaction through effective communication and IT proficiency. I have a proven track record of implementing fraud prevention strategies that have successfully reduced chargeback rates by 15% while managing top-tier clients to ensure their retention through personalized services.

Throughout my career, I have held various roles that have honed my skills in problem-solving, decision-making, and stakeholder engagement. As a Chargeback Specialist at Metro Health HMO Limited, I not only managed and resolved disputes but also provided training to team members on best practices. My previous experience as a Sales Advisor at Ren Money saw me driving a 40% increase in financial product uptake through effective communication and relationship management. I am passionate about delivering exceptional service in fast-paced environments and am eager to leverage my expertise to enhance organizational success.

Experience

Work history, roles, and key accomplishments

Chargeback Specialist

Metro Health HMO Limited

Feb 2021 - Jul 2022 (1 year 5 months)

Managed and resolved chargeback disputes, ensuring compliance with industry standards. Collaborated with teams to implement fraud prevention strategies, reducing chargeback rates by 15%. Provided training on chargeback workflows and customer interactions.

Chargebacks Fraud Prevention Customer Relationship Management Problem Solving Microsoft Office Suite Communication Skills Team Collaboration Training

Client Services Officer

Metro Health HMO Limited

Feb 2021 - Jul 2022 (1 year 5 months)

Managed top-tier clients with personalized services, monitored digital platforms for communication, and resolved escalated customer issues, achieving a 20% improvement in client satisfaction.

Client Management Customer Satisfaction Digital Communication Problem Solving Stakeholder Engagement Service Delivery

Sales Advisor

Ren Money

Mar 2019 - Feb 2021 (1 year 11 months)

Conducted inbound and outbound sales calls, driving a 40% increase in financial product uptake and developed a robust customer database for improved relationship management.

Sales Strategy Customer Management Communication Skills Relationship Management Inbound Sales Outbound Sales

Branch Advisor / Risk Analyst

Zedvance Limited

Feb 2017 - Mar 2019 (2 years 1 month)

Resolved customer complaints and analyzed loan applications to mitigate risks effectively while supervising a team to enhance service delivery.

Risk Analysis Customer Service Loan Processing Service Delivery Problem Solving

Special Assistant to MD/CEO

Nidaco Nigeria Limited

Sep 2015 - Jan 2017 (1 year 4 months)

Managed executive correspondence and conducted research to support decision-making processes for the MD/CEO.

Research Decision Making Processes Communication Skills

Education

Degrees, certifications, and relevant coursework

Institute Polytechnique Le Citoyen

Bachelor of Science, Computer Science

2010 - 2013

Grade: Second Class Upper

Completed a Bachelor of Science in Computer Science with a focus on software development, data structures, and algorithms, achieving a Second Class Upper division.