Open to opportunities

Deborah Israel

@deborahisrael

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Goal-oriented Administrative professional with expertise in client relationship management.

Nigeria

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What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and fosters a supportive culture.

I am Deborah Enyigbo Israel, a dedicated Administrative professional with over 4 years of experience in client relationship management, facility management, and administrative management. My journey has been marked by a commitment to building strong relationships with clients, which has driven success in various fast-paced organizations. I possess a unique blend of interpersonal, analytical, planning, and organizational skills that enable me to effectively support business solutions.

In my current role as a Retail Relationship Manager at Wema Bank PLC, I manage a portfolio of over 1000 clients, ensuring they receive the necessary resources and support. My proactive approach has resulted in a 50% increase in client retention and a significant growth in the customer base. I am passionate about leveraging my expertise in administration and communication to contribute to the growth of an organization while maintaining utmost confidentiality.

Experience

Work history, roles, and key accomplishments

Current

Retail Relationship Manager

Current

Wema Bank PLC

Aug 2023 - Present (1 year 10 months)

As a Retail Relationship Manager, I manage a portfolio of over 1000 clients, providing continuous support and solutions to their problems. I have successfully increased the client portfolio by 50% and improved customer retention by 50% through strategic initiatives.

Client Relationship Management Market Research Financial Reporting Budget Management Customer Retention Problem Solving CRM Tools Communication Skills Team Collaboration Analytical Skills

Administrative Officer

Malaabis By Maymz

Apr 2017 - Jun 2018 (1 year 2 months)

In my role as an Administrative Officer, I managed all administrative functions, ensured compliance with policies, and implemented CRM tools to enhance communication. I streamlined operational processes, resulting in a 35% productivity increase.

Administration Compliance CRM Quality Control Communication Skills Problem Solving Organizational Skills Team Collaboration

Client Relationship Manager

Profit Links Educational Consults

Dec 2015 - Apr 2017 (1 year 4 months)

As a Client Relationship Manager, I increased the customer portfolio by 40% through proactive support and feedback-driven strategies. I successfully resolved 98% of customer queries on the first interaction and improved customer satisfaction ratings significantly.

Customer Support Data Analysis Communication Skills Problem Solving CRM Tools Client Relationship Management Team Collaboration Feedback Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Bayero University Kano

Masters in Public Relations, Public Relations

2016 - 2017

Grade: CGPA 3:82

Pursued a Master's degree in Public Relations, focusing on advanced communication strategies, media relations, and public engagement techniques.

Bayero University Kano

Bachelor of Science, Mass Communication

2009 - 2014

Grade: CGPA 3:15

Studied Mass Communication with a focus on media practices, communication theories, and public relations strategies. Developed skills in writing, research, and critical thinking.